BSBWHS311
WHS & Workplace Safety
WHS & Workplace Safety
What does the acronym "WHS" stand for?
Work Health and Safety
What does the acronym SMART start for?
Specific, Measurable, Achievable, Relevant, Time-Bound
In the communication process, who is the 'receiver'?
The person who receives and interprets the message sent by the sender
What is diversity
The presence of differences within a group or organisation
What does "soft copy" mean?
A digital or electronic version of a document
What is a hazard?
Anything with the potential to cause harm, injury, illness, damage, or loss
Give an example of a SMART goal and explain which part of it makes it "Measurable"
"Respond to all client emails within 2 business hours" 2 Hours makes it measurable
Name the elements of the communication process
Sender
Message
Channel
Barriers
Receiver
Feedback
What is "Unconscious Bias"?
Automatic, unintentional judgements about people based on characteristics
What is "Mail Merge" used for?
Combining a standard document with a data source to automatically produce personalised copies for multiple recipients
Name the four steps of the risk management
Identify, Assess, Control, Review
What is the correct order of the goal hierarchy, from broadest to most specific?
Objective KPI Vision Goal
Vision - Goal - Objective - KPI
What is the most appropriate communication method for resolving a sensitive interpersonal conflict and why?
A private, face to face meeting because it allows for tone and body language and immediate clarification
Name three benefits of an inclusive workplace
Greater innovation
Greater creativity
Higher morale
Higher job satisfaction
Reduced turnover
Reduced absenteeism
Better decision-making
Improved reputation
Name three security measures used to protect electronic data
Password protection
Use access levels / permissions
Firewalls
Antivirus / Antimalware software
Regular backups
Encryption
Secure disposal
Eliminate
Substitute
Isolate
Engineering
Administrative
PPE
Explain the difference between work standards and personal standards with one example of each
Work standards are organisational expectations (punctuality and accuracy). Personal standards are individual values or beliefs (honesty and work ethic)
Name three strategies for adjusting communication for someone with a hearing impairment
Face person when speaking
Speak clearly without shouting
Provide written instructions
Use visual aids
Consider AUSLAN or interpreter
Explain the difference between direct and indirect discrimination with an example of each
Direct discrimination is treating someone worse because of their characteristics (refusing to hire someone because of their age)
Indirect discrimination is something that disadvantages a person or group even though it appears neutral (e.g uniform policy that disadvantages religious groups)
Name three factors to consider when choosing a storage system for business records
Security
Accessibility
Capacity
Cost
Reliability
Compliance
A worker notices a a colleague using a damaged extension cord. Applying the hierarchy of controls, name two possible control measures from different levels and explain which is more effective
Substitute - replace the damaged cord with a new one (more effective, removes hazard)
Administrative - train staff to report damaged equipment (less effective, relies on human behaviour)
You have three tasks due today from three different stakeholders. Explain the approach you should take to prioritise them, referencing urgency, importance, and consequence
Assess each task urgency (time pressure), importance, and the consequence of it not being done. Communication with supervisor if all three cannot be done in the timeframe and negotiate deadlines if needed.
Your supervisor gives you a slightly ambiguous verbal instruction. Describe how you would use paraphrasing to clarify it and explain two benefits of doing so
Restate the instruction in your own words and ask for confirmation.
- Demonstrates active listening
- Gives speaker a change to correct misunderstanding
A new policy requires all staff to work exclusively from the office with no flexible or remote options. Explain how this could constitute indirect discrimination
The policy appears neutral because it applies to everyone but it may disproportionately disadvantage employees with caring responsibilities, disability or other needs requiring flexibility, making it indirect discrimination
A colleague asks you for a client's personal contact details but doesn't specify why they need them. Referencing the framework for receiving data requests, explain three checks you should make before providing this information
Authority (do they have permission)
Reason (is the reason legitimate)
Privacy / Confidentiality (is personal data protected)