Patient Care Experience
AIDET & Team STEPPS
Specimen Labeling
Emergency Department Misc: HIPPA, EMTALA & ESI Leveling
Hourly Rounding
100
What does patient care experience mean to you?
What is ....
100
A stands for...
What is ACKNOWLEDGE
100
What are the two patient identifiers needed when labeling specimens?
What is full name and date of birth.
100
A brain attack is an ESI level...
What is ESI 1
100
Performing this when entering and exiting a patient's area/room?
What is washing your hands
200
Cleveland Clinic's Empathy Series Continues- Patients: Afraid and Vulnerable
200
I stands for...
What is INTRODUCE
200
When performing a blood glucose, patient must be identified using this...
What is patient wrist band.
200
A patient can present within this many yards requestin go be seen in the E.R.
What is 250 yards
200
A patient is identified as a "high risk"- what color wrist band and socks is placed on the patient?
What is yellow
300
Give an example of how you play an important role in the patient's care experience
What is .....
300
D stands for...
What is DURATION
300
Our hospital has documented this percentage of errords due to mislabeled specimens
What is 68%
300
Who can perform a medical screening
What is a Licensed Indepdent Practitoner
300
Name 5 things to be addressed on hourly rounding
What is tolieting, hygiene, food, drink, comfort, call light, cleanliness, and reassurance
400
The first national, standardized, publically reported survey of patients' perception of hospital care.
What is HCAHPS (hospital consumer assessment of healthcare providers and systems). -Developed by the Centers for Medicare & Medicaid Services -Provides consumers with information that is helpful in choosing a hospital and standardizes questions for public comparison -Measures frequency rather than satisfaction
400
E & T stand for
What is explanation & thanking the patient
400
A blood culture needs to be labeled properly and also have this to be able to send it to microbiology/lab...
What is an order
400
ESI stands for...
What is Emergency Severity Index
400
On hourly rounding, you only need to address the needs of the patient and not the family. TRUE or FALSE?
What is FALSE!!
500
-Communication with doctors -Communication with nurses -Responsiveness of hospital staff -Pain management -Communication about medications -Cleanliness of hospital -Quietness of hospital environment
What is HCAHPS Survey Questions Scale to measure questions are "never, sometimes, usually, always"
500
Are you part of the Team STEPPS process?
What is Heck YES!!!
500
The correct order of draw is...
What is waste tube or 1st set of blood cultures, blue, gold (if indicated), green, pink, and purple tops
500
When should you access a patient's record?
What is when there is a job related need.
500
On hourly rounding, what do you do with an abnormal blood pressure of 210/100?
What is notify the nurse right away.
M
e
n
u