Who's Responsible
Who is responsible for making sure the youth are in and out each day?
What is: The designated front desk or check-in staff member. Mrs. Darlene
A youth refuses to participate in an activity. What do you do?
What is: Try to engage the youth by offering an alternative role or activity and document the refusal if needed.
What time must staff arrive each day?
What is: 10:00 AM
What’s the buddy system, and why do we use it?
What is: A method where youth are always with a partner to increase supervision and accountability.
What does it mean to model positive behavior?
What is: Demonstrating respect, kindness, and appropriate behavior at all times.
True or False: Peer Mentors can supervise youth alone.
What is: False. Peer mentors must always be supervised by program staff.
A parent unexpectedly shows up. What's your first move?
What is: Greet them professionally and notify the site supervisor immediately.
What do you do if you’re running late?
What is: Notify the site supervisor as soon as possible.
Where is the first aid kit located?
What is: In the Lab on top of the sink cabinet.
Name 2 things that create a safe space for youth.
What is: Listening actively and using positive language.
If a supply is missing, who do you go to first?
What is: Notify the site coordinator or supply manager. Caprise or Tacharna
There’s a minor disagreement between two youth. How do you respond?
What is: Use calm language, separate the youth, and mediate while modeling respectful conflict resolution.
True or False: You can leave early without checking in.
What is: False. Leaving early must be approved by the site lead.
What’s the emergency protocol for a fire drill?
What is: Line up calmly, escort youth to the designated area, and take attendance.
Give an example of professional communication with peers.
What is: Checking in regularly and using clear, respectful messages.
You overhear a youth complaining about another staff member. What should you do?
What is: Ask the youth if there’s something I can do to help, listen respectfully, and refer the concern appropriately.
A youth says they don’t feel well. What are the steps?
What is: Escort the youth to a safe space, notify leadership, and follow the health protocol.
How should staff report their weekly hours?
What is: Use QuickBooks Workforce to log in and out daily.
A youth gets injured. List the 3 steps you take immediately.
What is: Administer first aid, alert leadership, and complete an incident report.
Describe a time when being flexible was important.
What is: When a schedule changes, adjust calmly and help others adapt too.
Who creates the daily plan? Who communicates it?
What is: The lead staff or program coordinator creates the plan and communicates it during daily briefings.
Caprise and Tacharna
A peer mentor is 15 minutes late without notification. How do you handle it?
What is: Check in privately, document the tardiness, and remind them of time expectations.
What’s the appropriate way to request time off?
What is: Submit a written request in advance, following the chain of command.
How should staff document an incident?
What is: Fill out an incident report form and notify the site coordinator immediately.
What’s one way you can build trust with the youth?
What is: Be consistent, follow through on promises, and show genuine interest in their ideas.