Coolers
True or False. The Hopper Flip has a remove-able strap.
True.
True or False. You can only wash our Ramblers by hand.
FALSE!! They are dishwasher safe!
True or False. Rambler lids are also dishwasher safe?
True
Give an example of an open ended question.
True or False: navy is a core colour?
True
A customer wants to bring a smaller cooler for their hike. What would you recommend?
Hopper Backpack Soft cooler - lighter, transportable, same ice retention as cooler, leak proof.
Most ramblers come with the ____ Lid.
Chug Cap Lid
What Rambler Lid would you recommend for a jogger looking for fast gulps?
Chug Cap
Name the 3 errors in this scenario. A customer walks into the store and the employee, looking at her phone, quickly gets up to help the customer. "Is there anything I can help you find today?" She asks. The customer responds, "Just browsing". She says "Okay, have fun!" and leaves to go organize zone 1. A few minutes later, the customer is looking around confused. She assumes that since he is browsing, he doesn't need help and she continues organizing instead.
One her phone, not open ended questions, doesn't offer her self for help, continues to ignore customers
True or False: Perfect Pink is a colour we offer
False. its called tropical pink
What does it mean that our coolers are Grizzly Resistant?
They have been approved by the Interagency Grizzly Bear Committee to being able to withstand a Grizzly Bear
YETIs Yonder Bottle sacrifices ____ for lightweightedness.
Insulation
Why is YETI ice hollow (has a hole in the mold)?
To be lighter, and freeze quicker.
True or False. With YETI WILDER Service, you should remember your best customer experience and try to mimic your service around that.
False - be authentic
True or False:King Crab Yellow is a seasonal colour.
False.. Its king crab ORANGE ;)
The V-series "combines" what two YETI Products?
Tundra Cooler + Rambler
When it comes to storage, what cool fact does our cups and pints offer?
Stackable.
What are small collectable items we could sell to customers to keep them interested and invested in the brand?
(Many answers) Stickers, patches, lids, ice, merch, shirts, hats, etc.
What is a give & go? Give an example
Giving some information in passing. "I see you found the key-lime green collection! this is our newest colour inspired by the florida flats"
A customer is looking for a colour currently out of stock in store. We know we have a shipment coming, but not for another day. How could we provide WILDER service?
Show empathy (Im so sorry, this must be super frustrating), offer other colours, offer to call back when we restock, online, etc.
The YETI Ice bucket comes in what two sizes?
45/85
YETI Straw Mug comes in what 3 sizes?
739 ml, 1L and 1.2L
A customer wants a replacement lid for her tumbler to keep coffee on the go, and wants leakproof. Would you recommend the magslider lid, or the Hot shot?
HotShot as its leakproof, magslider is not.
What is The Loop and Give an example?
give and go + letting them know you're available for help. "Our soft coolers are great for the lake! Im Brandt if you have any questions"
How can we integrate the colour stories into our selling?
Make connections about the stories and inspiration to show how YETI's brand is about community, connection and how they're in it for their customers.