Standards
What does it mean to bus down to the wood/ steel?
All plates, napkins, and cups are cleared and the table just needs to be wiped down
16 pieces
How many tasters does each guest get? How many oz is the taster?
2 per guest
1oz
The Hamburger comes only lettuce, tomato, and onion
False
Where was the first YH located and what year did it open?
Long Beach, 1996
Speed of Service! How long from the time a guest sits to get an appetizer in, and if no app how long to get the entree in?
App: 6 mins
Entree: 9 mins
How many pieces of shrimp come on the shrimp tacos?
4
Name me 3 beers in this style:
Strong Golden
1. House Belgian Golden
2. Piraat 7
3. Delirium Tremens
True
What are our house rules
Bring the vibe
Celebrate Variety
Have Heart
Be all in
Greet Order! Let's hear your verbiage! Act like you are starting off a table using the correct greet order.
Hi! My name is.... Welcome to Yard House! Have you dined in with us before? Can I get you started with maybe a nice cold beer, or refreshing lemonade? Any appetizers you would like me to get started for you this evening?
How many pieces of pepperoni come on the Loaded Pepperoni Pizza?
30
Name me the cocktail!
Woodford reserve, licor 43, citrus agave, and orange bitters
Pacifico is in the light category
False
Who is Bryan Clements and Drew Minervino
YH President and Senior vice president
What are the 4 R's of food allergies?
1. Refer
2. Review
3. Remember
4. Respond
How many lettuce cups come with the chicken lettuce wraps?
6
Name the cocktails that are listed under Vacation Mode
The coco passion
Pineapple Express
Mojito/ Flavored Mojio
Malibu Peach
Burgers should be seasoned both sides round trip
True
What are the 3 guiding principles for food first focus
Make it important
Make it fun
Make it a ritual
What are items are pre-drops, what items do we offer, and what item is by request only?
Pre-drop: Ketchup, mustard, soy sauce, wet naps, and sugar caddy
Offer: Chopsticks, parmesan and red pepper flakes, ground pepper, malt vinegar
Request: Tabasco
Name all the toppings on the Cobb salad
Baby tomatoes, Edamame, carrots, radish, egg, bleu cheese, corn, bacon, avocado
From the menu: What beer pairs well with the Poke Salad?
Voodoo Ranger Juicy Haze IPA
The sunset sangria uses Cavit as the moscato
What are the 5 winning behaviors?
Get better every day
Grew individuals and teams
Develop relationships
Simplify
Own it