Parents FAQ
Where should parents look to check for weather updates or cancellations?
On Quickscores
What should you do if you cannot work an assigned shift?
Let your supervisor know at least 48 hours in advance so they can adjust.
A player has a minor injury. He fell on his elbow he can bend it fine but it's a little bruise.
What should you do?
Support the child, introduce yourself to the parent, and let them know you're going to find an ice pack. Deliver the ice pack efficiently, check in with the child again a few times throughout the practice/game. Complete an incident report.
Where do you find your work schedule?
When2Work
What colors do the home and away teams wear?
Home: White
Away: Dark
Where can families find their team’s game schedule?
Quikscores
A family arrives but cannot find their child’s team or court. What should you do?
Greet the family, introduce yourself, and ask the family if they know their coaches name, and walk them to the correct court. Use the schedule as a guide if needed!
"Multiple answers can be accepted."
Where is the closest crash bag to the gym located at your center?
Answer by center!
What are all the required pieces of your staff uniform?
Name Badge
Yellow YMCA Shirt or Referee Shirt
Sneakers
Appropriate length shorts / pants
How many timeouts does each team receive per game? (for 5th grade and above)
2 timeouts per half.
When does the season begin, and when is the first game?
Practices start the week of December 7th and the first games are January 9th.
A coach does not show up for practice. How should you respond?
Recognize quickly & start practice on-time. Lead the practice confidently by starting with stretches. Then after stretches go straight into layup line, drills and finish up practice with a scrimmage.
"Multiple answers will can be accepted."
What should you do first if a player gets injured during a game?
Stop the game. Do not move or touch the player. Ask the player what is hurting and call over supervisor.
What should non-members do before entering the center on gameday?
Scan the QR Code at the front desk and fill out information.
What is the overtime rule for 5th-HS?
Next score wins. (Max 3 min is on the clock).
A parent asks whether their child can remain at practice without an adult. Her son plays on the 1st-2nd grade team. What is the policy for parents supervision.
All participants 12 years and younger must have a parent/guardian on-site at the YMCA. If they leave the court (or premises for those over 12), they must check-in their child with the sports associate/coach.
A coach repeatedly argues with officials in front of the players. What should you do?
I hear you, coach. Let’s step away from the kids.
Use de-escalation steps and then proceed to tell the coach why you're making that call.
A parent becomes upset and starts yelling at a referee. How should you help de-escalate the situation?
If you're officiating the game, you should tune the crowd out as much as you can and continue professionally reffing. Do not argue with the parent or yell. Flag down the Program Supervisor at the next Time Out so they can touch base with the parent and listen calmly to their concerns using de-escalation training.
"Multiple answers can be accepted"
Name the 4 De-escalation Steps in order.
1. Listen
2. Acknowledge
3. Offer Options
4. Follow Through
What are the substitution rules, and how do staff ensure every player receives their required playing time? (Kinder-2nd)
Staff making sure we are stopping the game clock every 5 mins for substitutions.
A parent wants to help coach at tonight’s practice. What requirements must they complete before working with participants?
Ask parent if they have already been through the volunteer process on VolunteerMatters. If not collect information and give it to your supervisor so they can start the volunteer process for them. Let them know that unfortunately they cannot help out at practice until the volunteer process is completed.
You're filling in scoresheets before the game starts and noticed a player's name is not on the roster. What should you do?
You should contact your supervisor. Supervisor should check Quickscores to see if the player is on the roster. The front desk can also help check if the child is registered in TREC.
You noticed a coach cursing at his team and chewing out a player because he didn't run the right play. What should you do?
Ask the coach if you can talk to them on the side. Have another staff member continue practice with team if there is no other coach. Ask the coach politely to stop using profanity and offer to support the game while they take a second. Observe closely after conversation and make supervisor aware as soon as possible.
*Multiple answers may be accepted.
You are overseeing a game as ref or scorekeeper and a player got an elbow to the lip and is bleeding nonstop. What should you do?
1. Stop the game. Have all players report to their benches.
2. Find the player parent. Send someone to grab the crash bag.
3. Contact Supervisor. Supervisor should use StopIt if it's a severe injury.
4. Stop the bleeding / get support from 911.
5. Clean the court / call Johnston group to support cleaning of the court prior to restarting the game.
What basketball size and rim height are required for each age division?
1st-2nd: Ball Size: 27.5 Rim Height:8ft
3rd-4th: Ball Size: 28.5 Rim Height:9ft
5th-8th: Ball Size: 29.5 Rim Height: 10ft