PII/Customer Service
Personally Identifiable Information
Standard Naval Letter
What is used to correspond officially within or outside the DoD?
There isn't one! It's locally produced.
What's the form number for a muster report?
Instruction
Which directive is considered long term?
OPNAV 1650/3
What is the form number to submit a personal award?
Face to Face, Email, Telephone
What are 3 Examples of Direct Customer Service.
In the order in which they appear.
How do you list references or enclosures on a standard naval letter?
The Precedence (Priority, etc.)
What determines the speed of service for a naval message?
Notice
Which directive is considered short term?
60 days or 90 if submitted through a lengthy chain of command.
How many days prior to the desired presentation date should an award recommendation be submitted?
The Privacy Act of 1974
What Act protects PII on individuals?
IN ALL CAPS
How is the subject line typed on a standard naval letter?
Single, Multiple, Book, GENADMIN
What are the four types of message?
Designation line, designation abbreviation, sender symbols.
What is typed at the top of the page of every directive?
The Citation
What is read during the awards ceremony or presentation?
Openly Criticize your co-workers when they make mistakes. Disagree with policies, procedures, or instructions. Join in customer complaints.
What is 3 things you should never do when handling a customer?
SECNAV M-5216.5 (Navy Correspondence Manual)
What's the manual for all correspondence related procedures?
Daily
When should you check message traffic?
Purpose.
What is the first paragraph of every directive?
First Class, Registered, Express, and Certified.
What are the four types of mail service?
Notify your supervisor.
Via Addresses
Which addresses on the basic letter would you need to prepare an endorsement?
What two networks support message traffic?
SSIC, consecutive point number, seniority
What are three things you file instructions by?
Release mail at the earliest possible sort to avoid unnecessary handling.
When sorting mail, when do you release the mail and why?