If there has been ___ calls and ___ emails and it has been at least ___ days with no contact, you can withdraw the deal.
4, 4, 15
100
If no deal matches the cusotmer's caller ID, what should be used to identify your caller? (must list all steps)
APP ID or full SSN
First and Last name
Last four of SSN If you initially obtained the APP ID
200
The lienholder is entered into which screen?
Refinance Details
200
How many paycheck stubs do we require?
One, the most recent.
200
Who do place a deal in pending sent docs?
By completing the LCA verification checklist
200
Once a deal is in funding, ______ should decline a deal when income cannot be verified.
Credit
200
When Verifying a customer you can use SSN or ____.
DOB
300
The amount financed must match in which two screens?
Contract and Refinance
300
What is needed to prove retirement income?
Award letter and bank statements
300
Who is our funding Ninja
Chris Goodman
300
If your LTV is outside guidelines and you are unable to contact the customer to verify options after the necessary attempts, you should ________ the deal.
withdraw
300
What must be notated before you can speak with a third party?
First and last name of third party
Who gave permission and the third party's DOB, last 4 of SSN, or code
400
Your mileage must match in which two screens?
Refinance and Collateral
400
We cannot accept income that is paid in cash because ...
taxes are not paid on that income, therefore we cannot verify that income.
400
WFDS term changes should be emailed to ______
Team Lead
400
Straw purchase deals should be ________.
Withdrawn.
400
There are __ items that must be verified with the customer.
5
500
Where can you find the Manual in LOS
Reports and then LCA HELP
500
Self Employed customers will need to verify their income based on what it shows on line ___ of their _________.
31, schedule C
500
You should email _________ to Add Lienholder
Sales Manager
500
What steps should be taken before you can decline a deal for LTV?
Get payoff
Verify options
Send for exception when possible
Check for other lenders
500
If your customer cannot verify their tradeline, what should you request to verify your customer?