A
Bonus!
Where Can you leave a review for a fellow employee?
Recognition board on Admin home
I have an email asking to be removed from our postal mailing list, how do I do that?
My Customer is upset that they were sent to collections. They are angry that they missed communication that they were late on a payment.
My customer donated a wrong product that was requested for a return!
CT emailed in saying she was not able to apply her coupon at the time of check out, can you apply the coupon to the order for them: Code is 13c2w3497wh5
How do I narrow down the articles in info hub so that they are more relevant to what I am looking for?
Use key words
Filter by customer service
I have an email asking to be removed from the company emails.
Will I receive a physical card in the mail? (Canada)
My customer just got the mattress in the mail and it is not opened. They would like to set up a return.
He says the box arrived empty, with nothing in it. I let him know because of the dispute, I am not able to service this order. He said he can cancel the dispute. Not sure what to do on this because there is a fraud detection ticket on it as well...
I returned my first order using the Wayfair credit card but I'm not seeing the $40 off available.
CT was promised a return email but they did not get it. I can see that it is pending RA#. What do I do?
My customer does not see there Wayfair credit card on file (US)
My customer is upset that she was never told that her item was made to order. She placed the order on the website herself.
What is the best Resource to help you here?
Double points! (Trick question)
Where can you find policy changes that my effect you?
Emails from service communications should be read daily to keep you up to date in your role!
Shout out to Kierra, Janaisha, and Mikey for letting me know there scenario's!
Plus one point to each.
I want to remove the taxes from my order. I have my EIN. Can you assist?
My customer called in upset that we sent an order to collections that was previously refunded.
I think that the customer is getting charged too much shipping. What should I do?
My customer called in wanting us to match the price that the see in our sales catalog.
My customer is reaching out to report fraud on her account and wants to know when they will be followed up with.
My apartment building requires a Certificate of insurance! Can you help?
Package is shipping small parcel.
Customer wants to update her Wayfair email account because of a typo. How can you update the email address for me so my orders follow? Since I don't have access to that email I can't update the password.
Im part of the tried and true program but I was charged for my order.