1
It is essential for beauty practitioners to be well groomed and practice basic hygiene everyday because they _____.
work in close proximity to their clients
What term refers to the daily maintenance of cleanliness through the practice of good healthful habits
personal hygiene
Shoes worn by stylists while working in the salon should be comfortable, closed-toe, _____ and provide arch support.
low heeled
What verbal communication with a client assists in determining the client's needs and how to achieve the desired results?
Client Consultation
Honesty is always the best policy but practicing ______ will ensure that you think before you speak.
Sensitivity
The impression that you project through both your outward appearance and your conduct in the workplace is your _______.
Which element if considered the hallmark of professionalism?
Politeness
Sitting or standing with your back straight, head an shoulder held high, neck balanced, and the chest opened up and out are guidelines for good work _____.
Posture
Listening to the client and then repeating, in your own words, what you think the client is telling you is known as ________.
Reflective Listening
Your older clients man not like gum chewing, slang, the use of yeah instead of yes. Awareness of these _____ will help you remain professional with all clientele.
Generational differences
What types of injuries are most commonly reported by stylists in salons that do not practice ergonomics?
wrist and back injuries
Holding the wrists in a _______ position while using implements can help prevent injuries.
Neutral
______ is the key to avoiding problems with posture an movements.
Prevention
What is one of the first steps you should take when a client is dissatisfied with a service?
ask for specifics
50% of what you do is the actual service. What is the other 50% of every Cosmetology service?
Our soft skills/Chair side manner
Bending forward/and or twisting your body to get closer to your client, gripping or squeezing your implements too tightly, and holding your arms too far away from your body are examples of ______ that will untimely cause injuries.
Repetitive motions
In Cosmetology ______ is the cornerstone of success.
Customer service
The act of successfully sharing information between two people, or groups of people, is known as _____.
Effective communication
When handling a scheduling mix up with a client, it is recommended that you ______
Never argue and be polite
A client walks into the salon clearly upset. They say, “I’ve been waiting forever, and nobody has even talked to me!”
What is the BEST response from a professional cosmetologist?
“I’m sorry you’ve been waiting. Let me see how I can help you.”
The science of designing and planning of the workplace, as well as its equipment and tools, for maximum comfort, safety, and efficiency is known as ____.
Ergonomics
An important practical step that promotes effective communication is to ________.
Talk less and Listen more
Every new client should complete a client ____ also called a client questionnaire, consultation card, or health history form.
Intake form
The _______ is the client's permanent progress record of services received and contains the results, formulations, products used during services, as well as any sensitivities or allergies.
Service record card
Every two years, How many hours of Continuing education do you need to renew your Cosmetology license?
4 hours