Customer Facing
No contract, no credit check one flat fee
What is Now Mobile
The ability to increase your pay and excel in your current role
What is the Career Advance Program
It's like Christmas 4 times a year.
What are Quarterly Care Packages
Using this helps you to find your Zen
What is the Calm app
Our social media community
What is Viva Engage
A great way to increase line adds and overall mobile attachment?
What are watch and tablet trade in
Self-guided learning experience to help you grow skills for your role and prepare you for what's next in your career
What is skill forward
Amazon gift cards just like that
What are Xchange Points
Comcast provides identity theft protection to you and your dependents at no cost
What is LifeLock with Norton Benefit Essential Plan
Connect with me whenever you need my inbox is open 24/7
What is Ask Nicole
This change allows agents to escalate there appointments sooner, ensuring the customer's request is fulfilled more quickly
What is ECM
Short term assignments to gain hands-on experience in new area
What is the GIG program
Yummy for your Tummy
What is the DoorDash meal budget/What is DoorDash
Savings on purchases you make every day at more than 700 online and in store retailers nationwide
What is spend smart
Give your team mates their flowers
What is Cheers for Peers
Reduce customer not home and where is my tech contact?
What is Tech enroute SMS
2.5 hours training for every teammate to improve with mobile sales
What is XM bootcamp
Bronze, silver or Gold. This 5 month long incentive tracks your progress to become a world class competitor
What is Journey to the Podium/What is the Olympic incentive
A certified financial planner live or virtual can provide you with personalized confidential guidance
What is Financial Finesse
Employee led groups that are key in fostering our culture of diversity, respect and inclusion
What are ERGs/What are Employee Resource Groups
Improving the E2E mobile Experience
What is XM activation process for recovery agents
To support onboarding our new recovery teammates
What is PAL program
The better the tNPS the bigger this can get
What is front line bonus
Spring health is available 247 to help support you and your household members with up to 10 therapy sessions per year at no cost
What is the Employee Assistance Program
This opportunity enables employees to bring feedback and give visibility to identifying areas of improvement
What is the Influencer Program