Customer Facing
No contract, no credit check, one flat rate
NOW Mobile
The ability to increase your pay and excel in your current role
What is the Career Advance Program/What is CAP
It's like Christmas 4 times a year!
What are Quarterly Care Packages
A great way to increase line adds and overall mobile attachment
What is Watch/tablet trade ins
Self-guided learning experience to help you grow skills for your role today and prepare you for what's next in your career
What is the Skill Forward Program
Amazon gift cards just like that!
What are Xchange Points
This change allows agents to escalate these appointments sooner, ensuring the customer's request is fulfilled more quickly
What is Quota Support Escalations/What is Quota Support, ECM
Short term assignments to gain hands-on experience in new areas
What is the GIG Program
Yummy for your tummy
What is the DoorDash meal budget/What is DoorDash
Reduce Customer not home and Where's my tech contacts
What is Tech Enroute SMS
2.5 hours training for every teammate to improve with Xfinity Mobile sales
What is XM Bootcamp
Bronze, Silver or Gold. This 5-month long incentive tracked your progress to becoming a world class competitor
What is Journey to the Podium/What is the Olympic incentive
Improving the E2E mobile experience
What is the XM activation process for Recovery agents
To support Onboarding our new Recovery Teammates
What is the PAL Program/What is a PAL
The better the tNPS, the bigger this can get
What is Frontline Bonus Payout/What is Frontline Bonus/What is FLB