Customer Facing
No contract, no credit check, one flat rate
What is NOW Mobile
The ability to increase your pay and excel in your current role
What is the Career Advance Program
What is CAP
It's like Christmas 4 times a year!
What are Quarterly Care Packages
Using this helps you to find your Zen
What is the Calm app
Our social media community
What is Viva Engage
It's not just about Apple watches
What is the addition of Android wearables
What are Android watches
A great way to increase line adds and overall mobile attachment
What are watch and tablet trade ins
Self-guided learning experience to help you grow skills for your role today and prepare you for what’s next in your career
What is the Skill Forward Program
Amazon gift cards just like that!
What are Xchange Points
Comcast provides identity theft protection to you and your dependents at no cost
What is LifeLock with Norton Benefit Essential Plan
What is Lifelock
Connect with me whenever you need! My inbox is open 24-7!
What is Ask Millie, Cher, Adrian, Nicole
What is Open Office email inbox
Not Christmas or Thanksgiving
What is We're closed
What is we're not working!
This change allows agents to escalate these appointments sooner, ensuring the customer’s request is fulfilled more quickly
What is Quota Support Escalations
What is Quota Support ECM
Short term assignments to gain hands-on experience in new areas
What is the GIG Program
Yummy for your tummy
What is the DoorDash meal budget
What is DoorDash
Savings on purchases you make every day at more than 700 online and in-store retailers nationwide
What is SpendSmart
Give your teammates their flowers!
What is Cheers for Peers
The ability to take a deep cleansing breath
What is iACW
Reduce Customer Not Home and Where’s My Tech contacts
What is Tech Enroute SMS
2.5 hours training for every teammate to improve with Xfinity Mobile sales
What is XM Bootcamp
Bronze, Silver or Gold. This 5 month long incentive tracked your progress to becoming a world class competitor
What is Journey to the Podium
What is the Olympic incentive
A certified financial planner – live or virtual – can provide you with personalized, confidential guidance
What is Financial Finesse
Employee-led groups that are key in fostering our culture of diversity, respect, and inclusion.
What are ERGs
What are Employee Resource Groups
Meal time my way
What is the 45 minute lunch option
Improving the E2E mobile experience
What is the XM activation process for Recovery agents
To support Onboarding our new Recovery Teammates
What is the PAL Program
What is a PAL
The better the tNPS, the bigger this can get
What is Frontline Bonus Payout
What is Frontline Bonus
What is FLB
Spring Health is available 24/7 to help support you and your household members with up to 10 therapy sessions per year at no cost.
What is the Employee Assistance Program
What is EAP
This opportunity enables employees to bring feedback and give visibility to identifying areas of improvement
What is the Influencer Program
With well over 50 issues, this weekly update is your guide to Product Ambassador success
What is the Growth Gazette