Representative, Associate, Specialist and Professional
What is different levels of CareerAdvance
100
New service employees were able to sign up for before customers
What is Xfinity Moble
100
Annual survey that captures feedback from over 100,000 employees
What is YourVoice
200
Looking for an expert second opinion regarding a serious medical diagnosis.
What is Second Opinion Service
200
More than 100,000 Comcast NBCUniversal employees, families and friends join together each year for this event in April.
What is Comcast Cares
200
This leader transition from Comcast University
Who is Drew Taylor
200
The first Monday of each month this platform allows you to share elevations, give shout outs and share feedback
What is eNPS
200
Provides customer with clean, simple format that focuses on what is important to them
What is New Xfinity Statement
300
Weight Management Programs are reimbursed by how much once a year?
What is $150
300
Name two ERGs within Comcast
What is Black Employee Network, MyAbilities Network, Out, Unidos, Veterans Network, Women's Network and Young Professionals Network
300
Min of 3.0 consecutive composite score in the last 3 months
No corrective action written or above
Supervisor recommendation
Associate level or above
What is Bench Strength Program
300
Make a payment, View bill details & history, Manage billing preferences, Troubleshoot & restore devices, Reschedule/cancel service appointment
What is MyAccount App.
300
This initiative has all leaders within the organization calling customers back regarding their Comcast experience
What is NPS
400
Offers a virtual doctor visit.
What is Doctor on Demand
400
Comcast committed to hiring more than ______military community by the end of 2017
What is 10,000
400
Opportunity@Comcast weekly email is for what purpose
What is seeing up to date job posting/career opportunities
400
These two products allow you to monitor the cameras in your home through your television
What is X1 and Xfinity Home
400
Consent Decree requires a customer to acknowledge any changes via email, phone and __________
What is Text message
500
We offer ___________ through ComPsych to provide you and your family with personal and confidential counseling services.
What is Employee Assistance Program (EAP)
500
To further enhance our inclusive workforce culture, we offer diversity awareness training and cultivate company-wide _________ Led by employees and with guidance from Executive Champions.
What is Employee Resource Groups (ERGs)
500
Time in Position, Good Standing, Curriculum, Certification, Supervisor Recommend, KPI & Scorecard
What is CareerAdvance 6 Points of Progression
500
Allows customer to personalize and control their home network, view and change their WiFi name and password, see who's online, assign devices to people who use them
What is Xfinity xFI
500
Effective January 2018 Comcast will increase 401K percent to ________