Com. Basics
What is the process of sending and receiving messages?
Communication
What is formal communication in the workplace?
Official communication following company structure
What does netiquette mean?
Proper behavior when communicating online
What is a resume?
A document listing education, skills, and experience
What is marketing?
Promoting and selling products or services
What is verbal communication?
Communication using spoken or written words
What is an email used for in business?
Sending professional written messages electronically
What is inappropriate email behavior?
Using all caps or informal language in professional emails
What is a cover letter?
A letter introducing yourself and your resume
What is a target audience?
The specific group a business wants to reach
What is nonverbal communication?
Communication using body language, facial expressions, and gestures
What is the purpose of a memo?
To communicate information within an organization
What is digital footprint?
The trail of data you leave online
What is professionalism?
Proper behavior and attitude in the workplace
What is branding?
Creating a unique identity for a business
What is feedback in communication?
The response given by the receiver
What is active listening?
Fully focusing, understanding, and responding to a speaker
Why is proofreading important in digital communication?
To avoid errors and maintain professionalism
What is teamwork?
Working together to achieve a common goal
What is persuasive communication?
Communication designed to influence others
What is interference that disrupts communication called?
Noise
What is downward communication?
Information flowing from managers to employees
What is phishing?
A scam attempting to steal personal information online
What is conflict resolution?
The process of solving disagreements
What is a SWOT analysis?
Analysis of strengths, weaknesses, opportunities, and threats