Policies & Procedures
What form must be completed when a staff member experiences an on-the-job injury?
Employee Injury Report
What radio communication term is part of Safety Procedures for alerting staff?
Radio Codes
What level of supervision is required at all times for assigned minors?
Continuous direct line-of-sight supervision
What form is used when a client needs medical-related assistance?
Medical Client Request Form (Medical CRF)
What acronym represents the program’s core values?
PROMISE
Which section governs professional behavior and staff boundaries toward clients?
Staff Code of Conduct (ORR Policy 4.3.2)
Which drill prepares staff and clients for safe building evacuation?
Fire Drill
Which section provides guidance on properly escorting children?
Day 2 & 3 – Program Policy and Procedures: “How to properly escort children”
Which logs record infant or toddler routines?
Infant/Toddler Logs
Where can staff find department hierarchy and structure?
Organizational Chart
During which OJT day are “Appropriate Conduct with Clients” and “Line of Sight (1:1)” covered?
Day 2 & 3 – Program Policy and Procedures
What should staff do after noticing a wet floor or other hazard?
Follow Safety Procedures and immediately report or address the hazard
In which pods are infant and toddler care protocols applied?
Green and Red pod
What form tracks client belongings at intake and departure?
Client Possessions Inventory / Property Forms
During which OJT day are new hires introduced to their mentor and supervisor?
Day 1 – Program Overview / Program Policy and Procedures
What process ensures minors’ clothing and valuables are properly tracked?
Client Possessions Inventory / Property Forms and Process
During an emergency call-out, through what platform are staff expected to communicate?
TEAMs call
What documentation ensures minors are accounted for throughout the shift?
Daily Head Count, Staff Count, and Rolling Headcount
What documentation tracks behavior issues and supervision notes?
Behavior Logs / Binders / Close Observations
What does the disclaimer say about the purpose of OJT tools and orientation info?
They serve as a general guide to fulfill Youth Care Worker duties and responsibilities.
According to the disclaimer, Youth Care Workers must follow which three sets of regulations beyond internal processes?
Job Description, ORR Policy and Procedures, and TX State Licensing Minimum Standards
Name two external entities staff may contact in emergencies.
Police Department and ORR (Office of Refugee Resettlement)
What’s the difference between Rover Duties and conducting proper rounds?
Rover Duties involve moving between pods to assist coverage; conducting proper rounds means visually checking all areas and clients for safety.
Which document outlines a new client’s orientation and intake process?
Initial Intake Forms and Overview of Shelter Client Intake Packet
According to the OJT, services must align with what professional standards?
Established standards, principles, and ethics of the profession and applicable specialty organizations.