Notable Incidents
How many notable incidents can you get before being removed from the Youth Crew program?
THREE (1 = warning, 2 = parents/guardians contacted + limited alumni opportunities, 3 = removed from program)
How many shifts do you need to complete in Public Engagement this summer?
At least 8
How often should you be checking the online portal for new assignments?
At least ONCE per week
True or False - you can post pictures of your time on animal care on social media
FALSE - You are not permitted to post any photos taken of you in any Behind-the-Scenes areas. The only photos that may be posted on social media are those taken in public areas where all team members are following proper protocol. Additionally, you must obtain consent from all members in those photo before posting to social media.
You are running late for a shift - what do you do?
Text Jordan and/or Krystal to let them know your eta. Make sure you prepare more time for commuting next shift as consistent tardiness can result in a notable incident.
True or False - you can be removed from Youth Crew without receiving a notable incident
TRUE -
For egregious behaviors, or uncorrected behaviors, volunteers may be asked to leave the Youth Crew program, and The Marine Mammal Center volunteer community.
What is the maximum number of hours you can volunteer in a day?
EIGHT (not including breaks and lunch)
What is the main project you will be working on throughout the summer?
SYMPOSIUM PROJECT
True or False - Guests can visit you during your Public Engagement shifts
TRUE - BUT it must be when we are open to the public (10am-4pm Fri-Mon), you cannot show folks around during your shift (need to do before or after), and you must remain in public areas only with guests (no using key cards to go elsewhere)
Radio for support immediately.
True or False - Notable incidents follow you to alumniship
TRUE (For example, if you receive one notable incident during Youth Crew, and then as an alumni do something that does not act in accordance with your commitment as an alumni member, you will receive a second notable incident in your records.)
How often should you advocate for a 15 minute break if needed?
Every TWO hours
How many hours before a deadline do you need to ask for an extension if needed?
At least 24 hours
What are at least 2 appropriate topics to discuss while tabling with another Youth Crew member during a lull in visitation?
- How you plan to split up talking points
- Symposium projects
- YC experiences
- School or summer plans
DO NOT discuss inappropriate matters at any point - even if you cannot see people they may be able to hear you and you are representing the Center
You are in the middle of writing up a really good idea for your Symposium project when a visitor walks into the Ocean View Room where you are tabling. What should you do?
Stop writing, stand up, and engage with the visitor.
How many late assignments and/or incidents of non-communication will result in a notable incident?
THREE
What will happen if you miss a shift and don't notify anyone beforehand?
NOTABLE INCIDENT
Where do Youth Crew leads post updates?
The online portal's NEWSFEED
What must you always wear while on site?
Your nametag/key card lanyard
You trip, fall, and cut your knee while rotating to your next Public Engagement table. What do you need to do?
Radio Jordan or Krystal who will help you get first aid and fill out an incident report.
How many missed shifts would result in a notable incident during Public Engagement?
TWO (You receive 1 excused absence for public engagement, excluding illness/emergencies)
What do you need to do if you forget to log in or out on Volgistics for a shift?
Contact YC leads and share date you worked/hours you worked
Describe in detail where on the online portal you can find the Youth Crew calendar.
Youth Crew homepage --> Youth Crew Resources To Reference All Year
How quickly should you reply when you receive a message from a YC lead or supervisor?
Within 24-48 hours
You want to work with a partner for your Symposium project. How many meetings do you need to set with them at a minimum to make sure you have enough time to complete the project together?
4-5 meetings