Client & Worksite Employee Service
This is the maximum amount of time you should take to acknowledge a client or coworker request.
What is one business day?
This is what working well with your coworkers is meant to give clients and worksite employees.
What is excellent service?
Before sending any communication, you should proofread for these two kinds of errors.
What are spelling and grammatical errors?
This is what you should do when new software or a new process gets rolled out.
What is adapt / learn it?
This form is filled out to officially apply for a job.
What is an application?
If you can't commit to the timeline you originally gave someone, this is what you should do instead.
What is give them an update on when you will follow up?
This is where you should keep any frustration with a coworker, instead of showing it in front of a client.
What is between you and them or internal?
Rather than venting to a client or worksite employee outside the company about a concern with the company itself, this is where you can vent.
What is within the company.
This is what you should offer when you notice a better way to do something.
What is feedback or a suggestion for improvement?
_____________ is a fixed yearly amount, and ____________ are paid per hour.
What are exempt and non-exempt?
This is the type of system you should use to keep your work with clients and worksite employers documented..
What is Prism HR or Power Apps?
This is who a recurring issue with a coworker should be referred to, so they have the opportunity to resolve it.
What is that coworker's manager?
Besides clients, these are two other groups you're expected to communicate with professionally on a client's behalf.
What are brokers and vendors?
This is the type of planning process you're expected to support by completing surveys and giving other requested input.
What is the Collaborative/Strategic Planning process?
As of January 2026, the minimum wage in CA is this amount.
What is per $16.90 hour?
This is what you should do when a mistake happens with a client, instead of hiding it.
What is tell your Manager or Department Lead?
This is what you must be willing to do with tasks that are not your direct responsibility to ensure commitments are made and/or help during peak periods.
What is willing to assist?
This is what you must always maintain about client or worksite employee issues.
What is confidentiality?
This is what you should continually seek out so you stay current on changes and keep improving your knowledge.
What is training?
Many companies offer this benefit to help employees pay for doctor visits and prescriptions.
What is health insurance?
This is the percentage of accuracy you must achieve across all payroll, HR, and benefits processing, including every change.
What is 100%?
This is who you should coordinate with when you need help, are struggling to finish your responsibilities, or run into other issues, so they can evaluate team workflow.
What is your manager?
This is something you should never do with a coworker in front of a client.
What is arguing/disagreeing openly?
Besides knowing the rules for your area, this is the other thing you need in order to give correct answers.
What is being well-informed?
The meaning of the HR acronym “FMLA”.
What is Family Medical Leave Act?