The Suite
What is the price of Zendesk Suite Team? (USD annually)
$49 USD/agent/month
How many email addresses can you have with Support? (all plans)
Unlimited
True or False: Live Chat can be added to multiple websites without needing multiple help centers or accounts.
True
A lead form
When did the Zendesk Suite go live? (Month/year)
Feb. 2021
What plans allow for multiple help centers?
Suite Growth, Professional, and Enterprise
What additional plans integrate with Support? (Hint: there are 4)
Guide (help center), Chat (live chat), Explore (reporting), and Sell (sales CRM).
The Customer portal is available with what Guide plans?
Professional and Enterprise
A customer has an assisted account and wants to downgrade. Where do you send them and what do you change the conversation title to?
The AE and "Name (Company Name) - Escalated to AE)
What plan level was removed from Zendesk Plans? (Besides Explore)
Lite
What plans allows up to 500 AI Bot Resolutions?
Zendesk Suite Professional
What social media platforms integrate with Zendesk Support?
Facebook and Twitter
True or False: Talk allows for business hours on all plan levels.
False
In the Help Center, under Z2 Workflows, what message do you send to tickets that have been pending for 24hrs?
Hello
Unfortunately, we didn’t hear back from you, but it would be great to have our team help you and your business. We will close this ticket but feel free to start a new conversation with us whenever you have some time.
Have a great day!
When was the Zendesk Inbound Chat Team first created?
A. June 15, 2021 C. July 23, 2020
B. June 15, 2020 D. July 3, 2020
B. June 15, 2020
What plans allow for HIPAA compliance?
Suite Professional and Enterprise
What plan allows for multiple Ticket forms?
The Pre-built live dashboard is available with what Explore plan?
Enterprise
Where do Voicemail tickets get assigned to?
SDR's
When was Zendesk Founded?
A. 2005 C. 2006
B. 2007 D. 2008
B. 2007
How many help centers are available on the Zendesk Suite Enterprise plan?
Up to 300
SLA Management Agreements are available with what plans?
Professional and Enterprise
How many Sales Pipelines does the Sell professional plan allow?
2
Step 1: Change ticket from Open to Pending
Step 2: Leave in YOUR PERSONAL pending queue until Lunch or Admin time
Step 3: Change assignee to inbound sales (language) group
Step 4: Submit as pending
Where was Zendesk founded?
A. Holland C. California
B. Iceland D. Denmark
D. Denmark