SOS
This behavior is mandatory when working in the QSR industry
Sense of urgency
According to Saucepitality, who are we?
Fun & friendly, fast and efficient, genuine and helpful!
What is the GTW goal per restaurant for COGS?
-2.06!
True or False...
Restaurants are allowed to shut off online services due to low staffing?
False-
Restaurants are not allowed to shut off online services due to staffing reasons.
What is the GTW goal for SMG?
What is 65%!
What is the best practice to fill the car que when taking orders outside with the tablet?
Order takers should walk back behind the speaker to maxmize the use of tablets.
Walk with the cars
Walk back to extend the car que
Do not stay stationary
What is our Saucepitality Strategy?
Provide every guest a seat at the table - to feel welcome, valued, and heard.
What tool should restaurants use to accurately calculate and monitor COGS?
Crunch Time!
True or False...
Online & digital are the most labor efficient and profitable part of service within the Zaxby's restaurant?
True-
Online & digital require less labor
What is the GTW goal for Accuracy?
What is 71%!
What tool can be used to identify gaps with SOS within your restaurant?
What is SOS the SOS Diagnostic Checklist!
According to Saucepitality, what is the recommended way to delight a guest that received cold food?
Replace the meal and provide a free item such cookie, drink or shareable!
What tool could be used to produce fresher product, lower waste and reduce SOS?
Bin Management!
How many points are deducted from the RER for now having the 3rd party rack available or in use?
What is 3 points!
True or False...
The back of house team members can affect the guest experience just as much as the front of house team members.
True-
How many points could you lose on the RER by missing SOS?
What is 6 points!
According to Saucepitality what does HEARD stand for?
Hear
Empathize
Apologize
Resolve
Delight
Approximately how often does Bin Management provide updates for fresh tenders?
What is 12-15 min!
What is Zaxby's approved offsite catering delivery provider?
What is Ezcater!
When a digital order is not ready for pick up, how long do we have before guest satisfaction declines significantly?
3 minutes
What are the SOS tiers for DT times based on Avg. restaurant sales?
What is $60,000 and above = :60
What is $40,000 to $59,999 = :65
What is $39,000 or less = :77
How do we improve the guest experience when pulling ahead their car?
Explain why, where, and for how long
True or False..
The data generated by Bin Management is provided to each location by Zaxby's corporate headquarters?
False-
The data generated by Bin Management is an average of 6 weeks of data specific to each location. Corporate headquarters cannot manipulate this information.
What is the system average % of sales for 3rd party delivery?
What is 8.4%!
True or False...
The goal to resolve zcases for customers is within 24 hours?
True