Z
Which Tokens can customers link with Zelle?
Email and Phone Number
Which accounts can use Zelle?
Checking Accounts (Retail and 360)
MONEY (If Young Adult Holder is 13+)
True or False
You can only register in the Mobile App
True
What is the general daily and monthly limit for Checking Account customers?
Daily: $2500
Monthly: $10000
True or False
Customers can increase the limits for Zelle
False
What type of verification do we need to cancel a payment?
High-Verification
What is the general daily and monthly limit for Money Account customers?
Monthly: $10000
What happens if we can't cancel the payment?
If the payment can't be canceled, we need to submit a dispute.
Why do add the phone number in the allowlist?
In some case, we may be able to assist customers who are receiving an error when providing a phone number to haver the OTP sent, while attempting a Zelle payment.
What happens if a customer send funds to an unregistered customer?
Funds are pending for a total of 14 calendar days, and then return to the senders account.
They can registered in Zelle to retrieve the funds during the 14 day period.
How long does it take for a recipient to receive the funds when a first time transaction is sent?
2-3 business day.
What does the code FRC001 means? And what to do?
Payment declined by Fraud Risk Check. Use the Talking Points from PinPoint.
True or False
We can unregistered Tokens for customers
True
Fill in the blank
Must have a __ account in order to be eligible to use Zelle
Checking
How long do customers need to wait for their enrollment to process after they change or update the phone number/ email address?
15 calendar days
How long does standard transfers take to complete?
1-3 business days
Can an account become restricted after a payment is sent? If yes, why and what restriction?
Yes. Restriction 4. If the system recognizes the transaction as possible fraud.
True or False
You can use the same Token for different banks
False
What is the reason a Phone Number can become unactive all of a sudden?
Because they changed Phone Provider and/or Phone Device
What does the code MVS000 mean? And what to do?
Customer is block for a period of 24 hours. Use PinPoint's Talking Points