Zendesk Macros
This macro is used to log interactions with agents that were done via Zoom or phone call. This does NOT send out a satisfaction survey
What is AEM Support Interaction macro?
These are the 3 people we cc when we have to do a fun A3G agent change. Name 1
Who is Candy, Oliver, or Danamer
This AEM is the mother to Addison and
Who is Mallory?
Use this one to get a Coming Soon or Private Exclusive removed
What is listing support: coming soon or private exclusive removal
This REQUIRED section in the form is responsible for indicating the type of question or help the agent needed. HINT: It's a drop in a...
What is a request bucket?
This AEM swears by the sous vide
Who is Keith?
Did all basic troubleshooting for tech as an AEM? This macro will get this over to the next tier of troubleshooting
What is AEM - IT Escalation
After an agent emails you directly, you forward that email using this action or macro
What is #selfassign?
This AEM was spotlighted in New York Magazine and famously quoted for "i think it's like a city thing."
Who is Christina Angione?
Use this macro when you are proactively reaching out to the agent when using Zendesk!
What is the "outbound ticket" macro.
You got stuck on a ticket. This channel is the best place to go so we can work crowdsource the solution.
What is ZD Escalations
Need your furniture refurbished? This AEM knows how to get it done!
Who is Vanessa Lozoya?
This is used when the feedback given by an agent isn't very thorough or clear
What is AEM > Feedback > Seeking More Info
Your agent hasn't responded to you in Zendesk in some time. This macro will help circle back
What is the "do you still need assistance" macro?
This AEM outran the law after a drive by boba shooting
Who is Jonny Constanza