Macros
You use this to remove a Compass exclusive listing
Coming Soon > Listing Support: Coming Soon Removal
This is a customer service platform that streamlines communication between customers (agents) and administrators (Compass Employees)
What is Zendesk?
This macro is used when you are logging a phone call or text agent interaction
What is agent support interaction?
These are the people involved in the Zendesk KPI
Who is Alex, Emily, & Mark
What is outbound ticket?
These offices start the day off on ticket duty Tuesday through Friday
Who is Manhattan Beach and Beverly Hills?
What is PSL Escalation?
This was the superhero universe that was used for one week of Rising Stars
What is Marvel?
This is used when an issue is happening to an individual agent account.
What is Escalations - Account Specific Issue?
Jon, Dani, Jake, and Vanessa were a part of this club of excellence of rising stars
What is The Finer Things Club