Status Codes
This & That
Root Causes
EOBs
A Little of Everything
100

You would use this code if forwarding for inpatient AR review...

What is "501"

100

All three of these are considered patient responsibility...

What is "Copay, Coinsurance, and Deductible"

100

This root cause would be selected for a duplicate claim...

What is "Duplication"

100

You would go to this external web for auto posted EOBs...

What is "HealthLogic"

100

You would notate a Zero Pay account with the claim number, date received, and this important detail...

What is "denial reason"

200

You would use this code if forwarding for Medicare review...

What is "554"

200

This is correspondence from an insurance company in the form of an electronic credit card...

What is "Quick Remit"

200

This root cause would be selected if the patient's benefits have run out...

What is "Maxed Benefits"

200

You would go to this external web for manual posted EOBs...

What is "IPscan"

200

You would use this status code if no additional follow- up is needed...

What is "120"

300

You would use this code if forwarding for outpatient AR review...

What is "560"

300

A remit or correspondence that has no value...

What is "Zero Pay"

300

This root cause would be selected if there is an issue with the order of payers...

What is "COB"

300

To locate EOBs in HealthLogic, you would use batch numbers that begin with _XXXX...

What is "8"

300

You would go to this portal to upload a Quick Remit...

What is "Cash Rep Portal"

400

You would use this code if forwarding for Medicaid review...

What is "555"

400

This is the main question to ask yourself when working Zero Pay accounts...

What is "Did the COLL recently work the denial"

400

This root cause would be selected if the insurance is requesting medical records...

What is "Additional Info Requested"

400

To locate EOBs in IPscan, you would use batch numbers that begin with 1XXXX, 2XXXX, 5XXXX, and _XXXX...

What is "6"

400

You would go to this portal if the account is closed...

What is "AR Rep Portal"

500

You would use this code if forwarding for Credit Balance review...

What is "656"

500

These are the 2 main activity codes you will use most in Zero Pay...

What is "256 & 257"

500

This root cause would be selected if the insurance notates they received the claim or notice of insurance of address...

What is "Information Notification"

500

All batch numbers beginning with 8XXXX is found in HealthLogic, except for this one...

What is "80100"

500

You would do this if you have an account that is in an adjustment request status...

What is "email leadership"

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