May the Force Be With You
What is the Date of Service?
This is when the member was seen.
The majority of Hint questions may be directed to this team.
Admin team!
Explain what a DPC is.
A Direct Primary Care provider is a licensed medical provider that provides personalized care. Their patients pay a monthly fee, similar to a subscription, and typically receive routine care at little to no cost.
Who is the Assistant Managers of our Member Care team?
Aimee & Katrina <3
Double check this application to see if you are in DND.
3CX
What is the billed amount?
This is the amount that the patient was originally charged.
What do we have a 15-day requirement on?
We require our members to notify us 15-days prior to their upcoming billing date to properly cancel their membership.
Which Member Care agent can complete Time of Service payments at this time?
Rebecca
Who is the team lead of our Member Care team?
Sadie & Grace
Double check this application to see if you are still in a chat.
Tawk
What is a self-pay discount?
A discount offered to individuals who do not have insurance.
Fill in the blank: You can have a Zion HealthShare membership up to the age of ____.
65 years old, as members, qualify for Medicare at that time.
Submit a need request, submit any itemized statements or payment receipts related to the need, and meet their Initial Unshareable Amount (IUA).
Who is the Manager of our Member Care team?
STACEY <3
This is where you can find bills that have been submitted and processed.
The Provider Ledger
Zion HealthShare accepts payment for their monthly contribution in either of these two forms.
Credit/debit cards or bank accounts.
When a provider asks us to check on claim status, what do we tell them?
Due to the fact that Zion HealthShare is not insurance, we do not accept claims from providers. Please bill the member directly as a non-insured self-pay patient.
Who is the Manager of the needs department?
Double check this application so you are up to date on updates provided by Member Care management, and don't miss any questions or requests from your teammates.
Teams!
What should an itemized statement include?
A description of the service performed, dates of services, patient's name, provider name, and CPT codes.
What is our $50 fee?
Tobacco surcharge.
Who should a member speak to for a time-of-service payment if an adequately trained Member Care agent is unavailable?
Medical Advocacy.
Jeff
Double check this platform if you aren't 100% sure your answer to the member/provider is correct.
Zion HealthShare website.