What is the service concept, the market segment, the image, the delivery system and the culture and philosophy?
100
The dilemma between contact personnel and the customer
What is Perceived control?
100
FIFO
What is the First-in-first-out principle?
100
Complaints can help your Company to do this
What is Development?
100
The name of the Freetown in Copenhagen
What is Christiania?
200
The component that gets the other parts to stick together
What is Culture and Philosophy?
200
The name of the model describing the Service Encounter
What is The Service Encounter Triad?
200
LIFO
What is the Last-in-first-out principle?
200
The Company that couln't find out how to collect data about customer satisfaction in a useful way
What is Meny / Copenhagen Airport?
200
The festival held in Copenhagen where Slipknot and Cannibal Corpse performed this year
What is Copenhell?
300
The abbreviation of SMS
What is Service Management System?
300
The dilemma between the service organization and the contact personnel
What is Efficiency versus autonomy?
300
Another Word for demand management
What is marketing-oriented strategies?
300
Percentage of customers complaining when they are dissatisfied
What is 15?
300
The name of the Castle which was a part of Shakespeares "Hamlet"
What is Kronborg?
400
The perspective that the image is seen from
What is the customer's?
400
Participants involved in the service encounter
What is the service organization, the contact personnel and the customer?
400
Another Word for supply management
What is operations-oriented strategies?
400
The ones who should be responsible for complaint-handling
What is the management?
400
Popular statue to visit in Copenhagen especially when you are from China
What is the Little Mermaid?
500
The reasons why we should make the SMS
What is standardization and reproduction?
500
The dilemma between the service organization and the customer
What is Efficiency versus satisfaction?
500
The three golden rules regarding waiting lines
What is 1) unoccupied time feels longer than occupied time, 2) Unfair Waits are longer than fair Waits and 3) Uncertain Waits are longer than known, finite Waits?