Z
Alan is contacting us because his listing is showing twice on Zillow. One off-market but shows a unit number and is posted on a UGP, the other shows for sale without unit number and is posted to PDP. What tool should you utilize to remove the of-market UGP
DIT
What number shows when a connection comes to an agent's phone? (Direct Call)
If a Direct Lead calls the agent's tracking number directly, and they are an individual agent, then the agent will see the buyer's phone number.
If the buyer calls a team lead's tracking number, and the team lead has broadcast enabled, then the team lead and team members will see the team's Zillow/ Trulia tracking number.
Which are the 2 override reasons for license verification?
New License
License verified manually
What art form is described as "decorative handwriting or handwritten lettering"?
Calligraphy
Which are the troubleshooting tools?
Splunk| Events by ZUID
Splunk|Pearl Activity
Pearl Audit Tool
VoIP Dashboard
In which scenarios you should send on Demand Partners to the Original Contact owner?
The Partner is still in contract.
The Sales Executive “dropped the ball”
Upsell opportunities.
How many elements are in the periodic table
118
What is the meaning of HDP?
Home Detail Page
Which article in Help Center will help the team lead in order to set up the routing rules?
How do I set up routing rules?/Routing Leads to Team Members
How can you determine what to be consultative on with your calls?
Anticipate needs
Customize based on the type of partner
Coach to profile completion
Promote our resources
It’s extremely important to locate any duplicate Salesforceprofiles first, to ensure all of your notes and associated case remain in the correct Salesforce profile once you’ve completed merging Zillow profiles.
True or False
True
Which are the three types of Nuture Leads?
Looking for a rental
May not be ready to buy
Didn't respond to us
What is the name of the tool in which we can find the Malone ID?
Phoenix
What is the meaning of LTA?
Live Transfer Automation
True or False: Halloween originated as an ancient Irish festival.
TRUE
What country has the highest life expectancy?
Hong Kong
You don't need to impersonate all the time only when the customer is requesting to update the information.
FALSE
Which Highspot article will provide us the information of Edit Profiles?
PS - Editing Profiles
Which Zillow Academy course will help Alan to create a Team Profile?
Creating a Team Profile on Zillow
What does it mean being a Zillow ambassador?
is to provide the best and most accurate representation of Zillow through the service and conversation you provide to partners.
When My Agent Relationship is extended?
Alan sends Beth a text message through the PA App and Beth responds.
Alan sends an invitation to Beth to have her confirm that they are working.
Name 5 Non-Disclosure States.
Alaska, Idaho, Kansas, Louisiana, Mississippi, Missouri (some counties), Montana, New Mexico, North Dakota, Texas, Utah, Wyoming
How many minutes are in a full week?
10,080
What does handling objections means?
Listening to an acknowledging
Taking ownership of the experience
Educating him about how to be successful in the future
What is the meaning of ZUID?
Zillow User Identification