SOP
What calls are you required to say, "Licensed Seller Consultant"
You completed the #C2LT call and transferred Seb to PA. The OD transfer was completed during the first call. How do you disposition the case?
Handed off to PA and OD.
What is the most common error category found on Scorecards
Overcome Objections
How long is my OD offer good for?
Per OpenDoor policies, your cash offer from Opendoor will be available for 7 days from when it was created, and when you receive your final offer, it will be valid for 5 days.
This means your cash offer expires on [month day]. You will be able to refresh your offer in your Seller Dashboard (after this one expires) but the refreshed offer may be a different amount, and you will need to connect with Opendoor in order to refresh.
You can learn more about their evaluation and offer process on Opendoor’s FAQ page (found on their website).
True or False, as long as Seb is not in a Signed Listing Agreement, all Sebastians can connect with a PA.
True
When you receive an Active Listing lead, how to you proceed?
Sent 'Active Listing' sms and disposition as Not Interested-Other.
Which tag is used on Pearl when completing a #C2LT case?
#C2LT
State how you would attempt to overcome an Sebastian's 'just browsing' objection?
Thanks for letting me know! Even if you are not looking to sell now, you can consider speaking to a local partner agent to answer any initial questions you may have, while you are just looking and thinking through those initial first steps.
List 2 value props for OD.
1. Skip the stress of listings and open houses.
2. You can close as soon as 14 days or up to 60 days from signing.
3. An all cash offer helps reduce stress and saves you time.
Which recap email on Pearl should be sent after completing a Partner Agent Live Transfer (no OD)?
Partner Agent only email
When you receive a lead with a disconnected number, how do you disposition the case?
Not Interested-Other
#C2LT Second Call, Call Later is successful and Sebastian Live Transferred to PA (No OD). How do you disposition the case?
Live Transfer
Seb says they don't have time currently to connect with PA (after you complete pitch), state how you would try to overcome objection without a Call Later.#C2LT.
Discuss how it's a quick introduction call, let them know there is no cost or obligation to sell, discuss the benefits such as getting more precise listing numbers or connecting with a market expert to go over questions.
What will the OD Status show up as on Pearl when Sebastian digitally opted into OD?
OFFER_PRELIM_REFERRED
What information should be included under the Agent Notes section when completing a PA transfer?
Seller Consultant Name, Selling Timeline, Are they interested in selling with OD in addition to PL, Contact preference, Time of Day, Additional relevant information.
When sebastian is not interested in proceeding with any available selling option due to wanting to sell FSBO, how should you disposition the case?
Not interested- Other
A #C2LT case in unresponsive to the scheduled follow up call to connect with PA, how do you disposition the case?
Directed Lead
Sebastian stated that they have an agent but are not in a signed listing agreement, how would you attempt to overcome this objection?
Thanks for confirming! I’d be happy to connect you with a partner agent to have a quick conversation and answer any questions you might have. Our Zillow Premier Agent partners have access to a premium listing experience called Showcase, which could help you sell for more and sell faster.
Sebastian objects that their OD offer is too low, attempt to overcome this objection.
I’m sorry you did not get the offer you were hoping for. I’ll connect you to a local partner agent for a no obligation phone call. They can share information about what your local market is doing, and help give you recommendations of what a competitive offer would be for your home.
List the optional Additional Value prop information for showcase.
Showcase brings your property to life for potential buyers with increased exposure on Zillow, a virtual tour, and an interactive floor plan. By using Showcase, you can increase your chance of selling your home faster on Zillow!
Sebastian digitally opted into both Selling Options but enters your tray as a Connect Task, how would you proceed? (Do you call and/or text, how do you disposition).
Call lead, send SMS if they are unresponsive. Disposition as Not Interested-Other. If they answer, acknowledge their request to connect and inquire about their opt in status. Disposition as Not Interested-Other.
Seb is interested in both PA and OD but unavailable for the PA LT till later. Do you send the OD Hub transfer during the 1st or 2nd call?
OD transfer during the first call.
Over come objection. Your agents aren’t different from any other agent.
Our Zillow Premier Agent partners also have access to a premium listing called Showcase. Showcase can give your home powerful marketing exposure on Zillow and could help you sell for more, and sell faster. I’ll connect you now for an initial conversation
When speaking with a Seb that digitally opted into OD and PA is still available, should you ask about their experience with OD is going?
Yes discuss OD and answer any questions.
Sebastian asks what the commission amount is for working with a PA/Showcase?
Commissions are negotiable. If you would like more information or have any additional questions about fees, I suggest talking with the partner agent. I'd be happy to connect you.