Medicare Basics
This SEP begins 3 months before the month of entitlement to Medicare, includes the birthday month, and ends the last day of the 3rd month after the month of Part A/B Entitlement.
What is IEP/ICEP
This plan has a special provider network called the PSP network.
What is the Elite Plan?
What is Labor Day?
What is an amazing introduction?
This is a passing score for compliance on the Zing team
What is 90%
What SEP is loss, gain, change of Medicaid?
What is MCD
How long does someone new to a Chronic plan have to return a Chronic Illness Verification Form to Zing?
What is 60 days?
This rule tells us to get a customer back to their original agent if they ask to speak with them.
What is the Golden Rule
This is the amount of time you should spend on a call before you know if you can help or not.
What is 6 minutes
This is the first verbatim statement you must say to stay compliant on every phone call.
Cardiovascular Disorders, ESRD, Diabetes
What chronic conditions warrant the use of CSN for an SEP?
This plan type has a $198 per quarter OTC balance.
What is the Zing Elite Select IL/IN HMO
$283 is the cost for what?
What is the Part B Annual Deductible
"Does it sound like I am on the right track" and "How does that sound" are good examples of what?
What are Trial closes
This is what must first be obtained before looking up information on MARX system?
What is permission to look up the beneficiary's current coverage in the MARX system?
This penalty will last for the rest of their life if they have it.
What is the Part D late enrollment penalty
Illinois, Indiana, Michigan, Mississippi, Ohio, Tennessee are what?
What are the states that Zing has plans in?
What must you have in order to get a Medicare Advantage Plan?
What is part A and part B
The four different KPIs that we get paid on each month are what?
What are Compliance, Conversion, Adherence and Applications.
You must ask this to the beneficiary before starting the enrollment process?
What is "Do you have any questions before the start the enrollment process?"
Initial, Gap, Catastrophic coverage are the 3 stages of what?
What are the stages of part D Coverage
7 Years, since 2019
How long has Zing been providing Medicare Advantage plans?
This is a pre-chronic condition that is mistaken as a chronic condition often but will not be approved for a chronic lan if an application is submitted.
What is Pre-Diabetes or What is High Blood Pressure
This is what Jessica reminds you to do on every call to keep your day enjoyable.
What is HAVE FUN
What must you read verbatim, and get a confirmed answer from the customer during the enrollment process?
What is, EVERYTHING