Operational Standards
This reviews service, quality, cleanliness, safety, and training standards within the Company.
What are our operational standards?
You say these when walking behind someone, walking with a hot liquid, walking around corners, etc.
"behind" "hot"
What are safety words?
You use this as your username.
What is your employee number?
You use this process to train.
What is our 4 Step Training Process? Tell/Show/Do/Review
This talks about our core values?
What is CHIPS?
You use this when taking care of a guest complaint.
What is BLAST?
This helps you recognize the critical step(s) when reviewing a TSC?
What is the yellow highlighted step within the TSC? (yellow highlight okay)
This is where you find the Prep, Bakery, FF/RR Kitchen TSCs aside from the LTO page?
What is Zippy's Food Class?
These two parts of a position module need to be completed in order for a team member to complete the course.
What are the Quiz / Assessment & Position AYRs?
This is the definition of FCH.
What is Francis & Charley Higa?
When filling chili in the fast food department, how far from the rim do you fill the squat container?
1/4" from the rim
This item will be sold from 9/1 - 12/31.
What is the Kokua For Maui Pac?
This is the icon image above "Potluck" within Zipcode.
What is a pencil?
You do these 2 actions to keep your trainee engaged and focused throughout training.
1) ask them questions
2) have them demonstrate
This is the year Zippy's was founded.
What is 1966?
What are the Fast Food and Restaurant standard cooking times? How fast are we expecting the food in the FF vs RR?
Fast Food - 5 mins
Restaurant - 8 mins (Reference - BOH Overview)
How long do you cook the following breakfast items on each side?
Spam, Reg Bacon, Port Sausage, Corned Beef Hash
Spam (30 sec each side), Port Sausage (1 min each side), CBH (1.5 mins each side) Reg Bacon (2 mins each side).
This module shows you how to clean the equipment step by step and can be found in Zipcode.
What is the Equipment & Smallwares Module?
Get Better
This is the year Napoleon's Bakery opened as a production facility.
What is 1983?: First Napoleon’s Bakery opens as a production facility. (FCH Culture & History Zipcode)
Based on our standards, what's the most amount of tartar sauce we can provide to a guest who orders a Zip Pac with all Hoki?
6: 1 for each fish plus 2 additional (Reference packer module)
This tells you to throw away your bakery item on Sunday at 8AM.
What is an black bakery dot? (black dot okay)
This individual has the most Zipcode points within the Company.
Who is Jessica Layco? (SM at Waipio)
Tai 2nd
This is the year Zippy's started using Zipcode for training.
What is 2018?
What does each letter stand for in ALOHA as explained within the Care with Aloha module?
Attitude / Live It / Ohana / Honor / Aloha