Communication Structures
Let's play the leadership structures game!
Choose a complication that matches your situation and come up with a relevant question. (SCQ). Therefore….
Nice!
name on strategy to be more clear
active voice, subject/verb next to each other in the sentence, use of simple and specific words (replace these: leverage, drive, align, support, transformation, integration)
Scenario 1 (buy time): How do you suggest we move forward?
Great!
Which of the 3 V's (verbal, vocal, and visual) can most influence the audience's feelings?
7% verbal, 38% vocal, and 55% visual
When not a content-expert, what else can you rely on?
Wonderful!
Let's play the leadership structures game!
Choose a complication that matches your situation and create a resolution to either solve the problem or take advantage of the opportunity. (SCR) ‘Therefore’
Exactly!
name on strategy to be more concise
2-sentence context (situation + complication), only list the most important and relevant information (2 D’s: decision and drama), look for areas to combine details under a shared headline, keep bullets to no more than 3 in a list form.
Scenario 2 (pass on): Can you help us on this?
Super!
Name 3 more aspects of your voice: pitch, variety....
pace, volume, weight
What can you do if you feel nervous before an important meeting/presentation?
Lovely!
Let's play the leadership structures game!
Choose a complication that matches your situation and create a resolution to either solve the problem or take advantage of the opportunity. (SCR+2) why, how, what
Perfection!
name on strategy to be more compelling
adding analogies, stories, emotional words, contrasting elements, visual/vocal presence, charts, numbers (in the most compelling form - $, %), etc.
Scenario 3 (delay till after the meeting): Can you show us the most updated numbers?
Perfect!
Remove the fillers/hedging language from this:
"Well, I don’t know. It seems like you might need $10,000, but that could change – we’ll see. "
"You will need $10,000."
What's a thought substitution for this? What if people don’t understand me?
So good!
Let's play the leadership structures game!
Choose a complication that matches your situation and think of 2-3 options to either solve the problem or take advantage of the opportunity. (SCOR)
Brilliant!
improve this sentence: I was working on a task and we had some complications. My team and I were able to resolve it and saw positive impacts afterwards.
much better!
Scenario 4 (shut down): Can we go back and discuss X?
Yaaaaaas
What are the 4 aspects of Visual Presence?
eye contact, posture, gestures, and facial expression.
What's a thought substitution for this? What if I don’t know everything?
Love it!
Give an update to your supervisor on your coaching progress using OCTA.
My objective was.... I'm currently... Over the next ____, I will....What I need from you is....
Splendid!
Choose a sentence from your inbox that you can improve with the 3 C's
excellent!
Your Choice: _________________
Excellent!
Say this sentence using your assertive, consultative, and then motivational voice: "Now is the time to act"
Good job!
How would you coach someone who is doubting themselves?
Nice!