Virtual Meetings
Is it better to be upfront with a caller that you are working from home and so may have noise or distractions, or try to hide it, mask noise or make excuses for interruptions?
Be upfront about working from home and possible interruptions.
Lock your computer...
anytime you get up from your computer - just like when you are in the office.
Name at least three acceptable closings.
Sincerely, Thank you, Thanks, Best Regards
Answer the phone by the ____ ring.
3rd
The symbol that comes after the greeting
(Dear Mr. Jackson)
: Colon
Always do this when not speaking.
Mute yourself.
At night you should...
lock your workstation in a drawer or cabinet.
Name at least 2 greetings
Good Morning, Good Afternoon, Hello (name)
Your tone should project _______ & ________.
confidence & competence
What should your margins be set to?
2' top
1' all other sides
What are some things you should do when joining a virtual meeting (when possible).
Mute your email notifications, cell phone, turn off music and background noises.
Maintain customer privacy by letting the customer know...
I am working remotely so I will not be using your name during this call.
Black is for _____ and Blue is for _____
New emails, Replies
The appropriate greeting for a department:
(department), this is (name), how may I help you?
What is the appropriate font size?
11 point font
Pay attention and conduct yourself as you would...
if you were in person.
Be mindful that scammers can ______ a phone number so it looks like it is coming from _____ ________ or a __________ agency.
SPOOF YOUR WORK GOVERNMENT
The correct font size is....
11 point font
Before putting someone on hold...
Ask for permission.
What is the appropriate font?
Arial
If you are sick...
Don't participate in a virtual meeting. Just because you can't spread a virus, doesn't mean it is professional.
Be careful of clicking on links and pay careful attention to the endings, like ".com" and ".org" A phony site might use...
"com.co" or ".ma" or ".co"
The correct font is...
Calibri
Ask these to help your customer.
Open ended questions
Should a letter be left aligned or justified?
left aligned