Users & Rooms
Under what tab in Users & Rooms can you import Users?
Users
What is the minimum information needed to create an auto receptionist?
Site and Name
For Call Queues, what is the minimum amount of information you need to add a queue to the system?
Site, Name, Extension Number
Under Phones & Devices, do you go into the Assigned or Unassigned tab to mass import devices?
Unassigned
Under Company Info, where do you enable Multiple Sites?
Account Settings then Settings
Where is the option to view plan details (license count) under Users & Rooms?
How do you create an auto receptionist template?
Click the 3 dots to the right of the Auto Receptionist and click on Save to Template.
Call Queue Pickup Code
What two types of devices can you add under Phones & Devices?
Desk Phone, ATA
Where do you manage emergency address information and physical locations?
What 4 selection items are located under Users & Rooms? For example, Users, etc.
Users, Zoom Rooms, Common Area Phones, Cisco/Polycom Rooms
How do you set the business hours on an auto receptionist?
Click on auto receptionist -> Profile -> Business Hours
Within the queue setup, where do you enable automatic call recording?
Call Queues -> Pick Queue -> Policy -> Automatic Call Recording
What four manufacturers are supported specifically for Desk Phones on Zoom Phone?
AudioCodes, Cisco, Poly, Yealink
Where can you globally block calls without caller ID or add a custom block list?
Company Info -> Account Settings -> Blocked List
Where must you import your CSV to assign Zoom United licensing?
Under User Management then Users
On an Auto Receptionist, what is the default call handling for closed hours calls?
Route to Voicemail: Current Extension
What are the two options under shared lines?
Shared Line Appearance and Shared Line Group
What is the easiest way to bind/unbind custom provisioning templates to devices?
Click the 3 dots on the far right of the device and either bind/unbind the provisioning template.
What 5 common settings can you apply to desk phones under Account Settings?
Web Interface Status, Admin Password for Phone, Background Image, Time Format, NTP Servers
What criteria can you sort by under the Users section in Users & Rooms?
Package, Status, Site
What is the default action on an IVR if a caller enters no action after the prompt is played?
Plays the prompt 3 times, disconnects the call.
Where do you delegate access for a user to have access to a shared line appearance (not a shared line group)?
Phones System Management -> Users & Rooms -> Click on User -> User Settings -> Delegation & Assistant
If you click on a device, what 8 pieces of information can you view?
Site, IP Address, Assigned To, Device Type, MAC Address, Provision Template, Status
What are the 8 options under the Phone System Management tab?
Users & Rooms, Auto Receptionists, Call Queues, Shared Lines, Phone Numbers, Phones & Devices, Logs, Company Info