Invoices
How many days do you have to submit invoice from when it was issued?
30 days
Where can the Rewards cards be used?
At any veterinary practice
What is our popular oral medication for itchy dogs?
Apoquel
How many tiers are there, and what are they?
3: Bronze, Silver, and Gold
What are the elements of a proper greeting when answering a call?
Thank you for calling ZPCR
My name is:
How can I help?
Do we accept invoices from Chewy, Amazon, and Costco?
Yes!
How many years is a rewards card issued for?
3 years
Cerenia is eligible for rewards for which pets?
Dogs that weigh 20+ lbs
What can you redeem points for?
Rewards Card or Merchandise
What are the elements of a call closing?
1. Asking the customer if their is anything else you can help with
2. Thanking them for calling/reason for calling and closing the call
What is a reason we might deny an invoice?
Multiple Answers
Do we automatically send out a new card once a card is near expiring?
No. Customer must request a new card by redeeming points once the card has expired to receive a new one
This injection is for dogs with OA pain
Librela
What is a membership year?
Starts the day you joined through that date the following year
What do we typically ask once we pull up an account to confirm we have the correct person?
Ask them to confirm the name of the pets
Why do we ask them to enter in the vet location where the purchased the product?
Use this data so each clinic can log into their portal and see pet owner's activity
How can a customer access and use their digital card?
On the app, and add to digital wallet
This injection is for cats with OA pain
Solensia
Do points expire?
Redeemable Points expire 15 months after they’re earned for Bronze and Silver tier members. Points earned as a Gold member do not expire.
What do you ask before closing a call?
Is there anything else I can help you with?
What information is needed to approve an invoice?
Name, pet name, product quantity and amount, Date of purchase
What does MCC stand for OR what is the MCC for Veterinary Services?
Merchant Category Code or 0742
This medication is listed on our website, but not available for rewards. It is used to treat eye infections
terramycin
Who is eligible to participate in Zoetis Petcare Rewards?
U.S. and U.S. territory residents who are at least 18 years old.
What should you tell someone when you issue them a rewards card?
It will arrive in 3-4 Weeks
How to activate
It is reloadable