Malone
What resource do we use to verify the legitimacy of a listing's address?
What is USPS?
When did the Freemium model launch (month/year)?
What is May 2022?
In HP Tool, what is the notebook icon called?
What is Inspect Listing icon?
What are applications, leases, and payments?
What does HDP mean?
What is the Home Details Page?
In the Geo Precision field of a listing's Malone result, what displays when a listing is mapped inexactly in the approximate center of the zip code area?
What is Zip 5?
Premium upgrades give customers priority support, increased exposure for their listing, tracking numbers, and what else?
What is premium analytics?
In HP tool, you can search for a listing using the listing address, user email, and (blank).
What is a phone number?
When there are multiple listings in the same community/complex, these listings display grouped together in search results in a (blank).
What is a building page?
What is the unique identifier for a listing called?
What is a ZPID?
If a customer requests to change their listing address's spelling from 123 Main Circle to 123 Main Cir, that is an example of what?
What is an immaterial change?
Contact emails can edit the listing and respond to leads in their account. They cannot upgrade a listing using the card from the account email and they cannot view (blank)?
What are applications?
How can you tell if a listing is a manual listing as opposed to a feed listing in HP Listing tool?
What is a Postlets listing?
To disable two-factor authentication, what confirmation do we need from the customer to disable this on their account?
What is the last four digits of their phone number?
How many days can a ticket stay in Pending before being closed out?
What is 3 days?
If you received a Queued ID request when attempting to update an address in Malone, what is the next step that should be taken?
What is reach out to a senior for approval?
1. Receipt of premium purchase
2. Confirmation availability email (aka expiration alert)
3.?
What is the listing expiry email?
What is the name of the tool where you can see all changes and activation/deactivation changes made on a listing in the past?
What is Manual History Listing tool?
If a customer says they aren't receiving password reset emails, what should be checked in their account?
What are enabled email notifications in their settings?
What status in Genesys is to be used the first 15 minutes of your initial log-in time if starting time is at 8 AM PST or later and 15 minutes prior to logging out?
What is Available status?