Who we are
What we do
How we do it
GI strategic priorities
NAC/ZNA how we do it
100
Our brand is to be the intelligent choice for customers who choose to protect the people and things they truly _________________.
What is love?
100
This describes the markets and customers we serve.
What is "what we do"?
100
"How we do it" refers to these ____________ ___ ___________...the actions we need to take to achieve our objectives.
What are enablers of success?
100
These are the 13 words that describe how we will deliver on the Zurich strategy.
What are to grow revenue and profit, to focus and deliver, to learn and improve
100
At its Best, NAC/ZNA is a customer-focused, ___________-__________ ___________, delivering distinctive _________ ______________ and ______________ ____________ ______________ through a _________________ way of doing business.
What are world-class team, risk insights, compelling value propositions and simplified?
200
Zurich's culture keeps us focused on the execution of our strategy while upholding our __________ and the _________________ we have made to our stakeholders.
What are values and commitment?
200
We've set clear priorities to achieve these two things by 2016.
What are Invest in priority markets and Manage other businesses for value, while turning around or exiting underperforming businesses?
200
Improving return on equity, maintaining a very strong capital position and generating high levels of free cash flow.
What is how we will measure our success?
200
At the GI level we will focus on ____ selected profitable growth initiatives, which were selected from more than 50 ideas gathered through workshops with leaders from all GI regions.
What is six?
200
For this priority, we will need to learn from our customers, work with our distributors, and make our products consistent.
What are compelling value propositions?
300
These five basic values, known as the Zurich Basics, are our Group's code of conduct and define who we are as a company and how we do business.
What are Integrity, Customer Centricity, Teamwork, Excellence and Sustainable Value Creation?
300
Understanding the needs of the customer segments we can serve profitably with superior propositions is part of our ________________ approach to customers.
What is focused?
300
Zurich needs to be lean, efficient and profitable to deliver on our strategy. That means reducing ___________ and improving operating margins.
What is complexity?
300
These are the three key areas of the "focus and deliver" piece of "how we do it".
What are Focus on fundamentals Focus on portfolio optimization and Focus on effectiveness and efficiency?
300
There are 16 of these divided into two categories: to learn and improve and to focus and deliver?
What are the NAC operational priorities?
400
This part of the Zurich story is about our purpose and identity.
What is "who we are"?
400
This will remain unchanged.
What is our underwriting focus and investment discipline?
400
This program aids efficiency by creating a common way of working, based on global capabilities.
What is The Zurich Way?
400
We will focus where and how we grow so we grow _______________.
What is profitably?
400
Operational transformation and technical excellence, The Zurich Way, Shared Services and 4-tier technology architecture are part of this piece of NAC's plan to execute on the strategy.
What is Simplified Way?
500
This is why our customers value Zurich.
What is our knowledge, expertise and stability?
500
Improving operating profitability and growing our operating earnings.
What is what we will do better?
500
There are five "how we do it" milestones. They include: Simplify the Group's operating and governance model Continue to improve operating margins _____________ ____ ______ __________ Systematically capture technological progress Effectively build brand in line with brand strategy
What is invest in our people?
500
The key shift in our strategy is our focused approach. Focused in terms of how and where we invest; how we deliver and; how we put _______________ and _____________ at the center of our business.
What are customers and distributors?
500
This can be found on the top left of the Channel Z homepage and includes videos and resources to help you understand and embrace the strategy?
What is the Strategy Site?
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