Commissions
How much PV does a rep need to make in order to get the website fee waived?
600 PV
This person likes to hike high altitudes, is a pilot, and has been here since May 2020.. who is it?
Lizz Pratt
Does the CA warehouse offer pick-ups/ drop-offs?
No.
Where do you issue a refund from a 0 dollar exchange?
Global spreadsheet
What are Zyia's 4 pillars?
Light, community, activity, and uplift
If a rep is qualified for commissions but they never received them what do we tell them to do and who do we send it to?
They need to send a voided check then we will send that to Chad and Heather
This person is from Idaho. She has a dog named Enzo and loves camping. And her baby is due in November.
Presley
What is the price for the VERB subscription and is it required to be a rep?
$10
When do reps qualify for a pre-paid label?
Size exchanges for the same item only or if the size is out of stock.
Who was the first customer service agent?
Megan C.
What is the difference between QV and CV
QV- rep makes their commissions, retail price of the item
CV-rep's upline makes commissions and 75% of retail price/ QV
This person has been here for 16 months. They love to eat Lemons. They can rap "Baby got back." Who is this...?
Sophie B
What is the CA CS phone number?
(888) 334-1030
Can MRM items be exchanged for a different size?
No, they are final sale.
Who is the US returns manager?
Liz
If a rep reaches out saying they didn't get commissions for January 2021 and their payout was $11 and their PV was $210 what do we tell them?
They need $15+ in order to get a payout.
This person has been here since May of 2020. They have twin boys. They like poetry. Who is this...?
Cali
What is the Quebec tax rate?
9.975%
Where are returns sent when you have a pre-paid shipping label?
Richmond, BC
What is the name of the hike Erin went on when she knew she wanted to start Zyia?
Donut falls
What orders go to your QV but not your CV?
Personal orders and starter kits
This person has been here since February of 2017 she was the first customer service agent. She used to be a professional road cyclist. Who is it?
Megan C.
Can a rep reach out to compliance for order moves for volume adjustments?
Yes, they can
If a rep paid for a customer's order and the customer E-transferred the rep but the customer wants to send it back for only a refund but doesn't speak to the rep anymore, could we process a refund onto the customer's card?
No, the refund can only go on the card used to pay for the original order. If a refund is processed onto the rep's card the customer will need to speak to the rep about getting her money back
What does the word "Zyia" mean?
It means "light" in Arabic.