Misc. True/False
It’s okay to “High Five” an interviewer when greeting them.
What is:
FALSE. A handshake is a more appropriate greeting.
The appropriate way to greet an Interviewer.
What is a handshake (is more appropriate than a "High Five" or "Dude")
two forms of communication
What is (Possible answers:)
■ Verbal ■ Auditory ■ Non-verbal ■ Written
■ Visual
example of feedback from an employer
What is:
Thank you for doing your job.
There is no ___ in team.
What is:
■ “I”
Body language is the most important form of communication.
What is:
TRUE. What people SEE is often more memorable than what they read or hear.
Failure is always a part of success; people don’t succeed without first failing.
three types of learning styles
What is:
■ Visual ■ Auditory
■ Hands-On/Kinesthetic
an example of Praise from an employer
What is:
Possible answer:
■ You did such a great job helping that customer.
being a reliable team member
What is:
Being counted on to get the job done.
Employers will hire a skilled individual over an enthusiastic individual.
What is: FALSE. Employers would rather offer job skills training to an enthusiastic but inexperienced worker than hire someone with perfect qualifications but a less-than-positive attitude.
two characteristics of an enthusiastic attitude
What is: Possible answers:
■ Smiling ■ Making eye contact
■ Showing up on time ■ Showing interest in job
■ Willingness to listen, learn, and try new things
gain understanding why a customer is unhappy with the service
What is:
Ask clarifying questions to solve the issue
one work ethic an employee might have
What is: Possible answers:
■ Show up on time ■ To work on company business the whole time while at work ■ Treat the company's resources, equipment, and products with care ■ Respect the company by being honest and having integrity.
a flexible team member
What is:
You are able to change with the team, or you're asked to try something new.
When everyone in the workplace focuses on their own projects, everyone accomplishes more.
What is:
FALSE. When everyone works together they can achieve more.
TEAM
PMA
What is:
Positive Mental Attitude
Can you name one of the eight barriers to communication?
What is:
■ Physical ■ Perceptual ■ Emotional ■ Cultural
■ Language ■ Gender ■ Interpersonal ■ Generation
Problem-solving refers to the ability to use knowledge facts and data to assess problems and _____ solutions
What is:
■ Find
the challenge of working in a team
What is:
Possible Answers:
■ Lack of Cooperation ■ Different personalities
■ No clear goal
Developing close relationships at work is a bad idea because it makes it harder to complete your work tasks.
What is:
TRUE. It may result in socializing too much and the work not getting done.
first step in developing a positive mental attitude
What is:
Believing in self
Two types of body language.
What is:
Possible answers:
■ Facial expressions ■ Eye behavior
■ Gestures ■ Posture ■ Touch
STAR strategy to answer this interview question: Example: Tell me about a time when you set a goal and were able to meet or achieve it.
What is:
Situation/Task, Action, Result
benefits from working in a team
what is: Possible answers:
■ Multiple ideas ■ Enhance communication ■ Learn from each other ■ Your team members hold you accountable ■ Work gets done faster and efficiently ■ Motivate one another