Welle Principle Review

Smart Principles

100

What principle am I using when I ask myself - is what I am doing to do next safer than what I'm doing now? 

Always make it safer

200

Saying hello and goodbye is using what SMART principle? 

Staying One Step Ahead 

300

Refocus the Attention gives 5 examples of ways to refocus the attention.  Name 3 of the 5 

You can change the : 

Subject/Environment/Location/Activity/Employee 

400

What smart principle is: Calling someone by name? 

Refocus the attention 

Red Scale

100

Name the 5 levels of behavior in order from lowest to most concerning

agitated

disruptive 

destructive

dangerous

threat of harm 

200

If a guest is disruptive - what are the 2 interventions staff should use?  

360 degree scan 

set limits

300

The Red Behavioral  Scale gives us a ________language 

common 

400

On the Lelamond Behavioral Scale Destructive describes an increase in what? 

Gross Motor Activity 

Diffusing Techniques

100

Where should you stand when approaching a disagreement? 

Arms length + 10 inches (the arm's length of the person with the longest arms).  

200

What are we NOT trying to accomplish through our diffusing techniques?  

Problem solving 

300

What 3 things are we trying to accomplish with diffusing techniques?  

prevent escalation 

separate the individuals

use the least forceful measure (use the lightest touch) 

400

Name the technique: 

1. Approach, stand closer to the victim, and don't say a word 

2. Easy, Easy, please look at me: 

3. Two people are arguing about the theft of shoes, you say - are you arguing about the game?

1. Do Nothing

2. Calm and Soothing 

3. Fake Misunderstanding 

Keeping a Conversation on Track/Offering Choices

100

When offering choices we should use the following script: 

Mr. Jones you do A or B, you chose.  

200

Using Planned Persistence - If I said "Mr. Jones, please pick up the maker" after Mr. Jones responded, what would my response be?   

Mr. Jones, please pick up the marker.

300

"whoa, please take your shower" is an example of using which keeping a conversation on track skill?  

Tactful Interruption 

400

As soon as you ____________ you can _________

Creating the expectation of cooperation 

Other

100

What are the 3 elements of a clear request 

1 - positive (telling someone what to do) 

2 - Directed 

3- Observable 

200

True/False: 

When developing a relationship with a new client - it is important for the client to understand who is in charge of the relationship 

False 

300

What is the #1 indicator of potential violence? 

A history of past violence 

400

2nd Level Messaging Forces staff to do 2 things 

1- Interpret Behavior

2- Respond accordingly