C
How much is the contactless limit for a single transaction?
£100
Can I use my Chase card to fund cryptocurrency exchanges?
YES!
Are there fees for using my card abroad?
We don’t charge fees when you use your card abroad.
What if I use a Chase cash machine when I am in the US? Will I be charged any fees?
You will not be charged any fees by us or by the cash machine when you use your card at a Chase cash machine.
Chase cash machines in the US will recognise your Chase UK card and waive any normal fees.
Can I make a cash withdrawal abroad without my numberless card?
Yes, if you have Apple Pay or Google Pay, in some countries they have contactless ATMs. You will be able to make cash withdrawals in the normal way by tapping your mobile device. If you are asked to enter a PIN, use your normal card PIN.
How long does it take for a refund to appear in my account?
This depends on how soon the merchant processes your refund. Once a refund has been processed, it should take an average of 1-3 working days to reach your account. In some cases it may take up to a week.
If you're waiting for a refund that hasn't appeared, we suggest that you contact the merchant to ensure they've processed it. If it's been more than a week since the refund was processed by the merchant, please call or chat to us in the app for further support.
Different types of digital wallet that chase support
PayPal
Apple wallet
Google pay
When do my daily cash withdrawal or daily card spend limits reset?
Limits are reset overnight daily.
Can I opt out my 3DS
No!
When does my monthly ATM foreign withdrawal limit reset?
Limits are reset on the 1st of the month.
How much is the daily limit of foreign withdrawals?
£500
Reason code for decline: NPRC
Offline PIN is blocked
it is an industry wide effort to reduce fraud by asking customers to confirm their identity when making a payment online. It is legally required in certain online transactions.
3DS or 3D Secure
How much is the monthly limit of foreign withdrawals
£1500
reason code for decline: FNDI
INSUFFICIENT_FUNDS
I see two withdrawal limits, a daily and a monthly. Which one applies when I'm abroad?
Both will apply.
The daily limits applies to all withdrawals including those in GBP and those in a foreign currency.
The monthly limit only applies to foreign currency withdrawals.
(if the answer is complete additional 100 pts!)
I have made a withdrawal from a gambling site/merchant. I can see the transaction in the transaction list but my available balance has not been updated?
The merchant will later complete the transaction. This is when the money is actually delivered into your account and the available balance is updated. The merchant usually takes 2-3 working day to complete this but they can sometimes take up to 7 working days. The transaction will be also marked as Complete.
if the answer is complete additional 100 pts!
How long do transactions stay in Pending status for?
Merchants take up to 7 days to complete a pending card transaction.
More time is allowed for some types of transactions (such as car rentals). In these cases, merchants can take up to 30 days to complete a pending card transaction.
(if the answer is complete additional 100 pts)
Rolling limit before CHIP & PIN for contactless limit
£300
Contactless transactions are still not working even though I have turned it back on in Card Controls*
Use Chip & PIN in a card machine or cash machine first before trying your next contactless payment.
The benefits of a numberless card
Heightened security – no risk of anyone seeing their details over their shoulder or stealing their card and using the details to shop online
Less hassle if card details are stolen/leaked online – we can generate new details on the app without the need to send the customer a new plastic card. This means no period of time when they aren’t able to use their Dynamo card.
Less inconvenience if their plastic card is lost/stolen/damaged – they can keep shopping online or making digital wallet payments while the new plastic is posted to them + no need to update their card details saved with any merchants
Why is my transaction pending?
When you pay with your card, the merchant asks us to authorise the amount. When this happens, the transaction shows up on your Activity list. The transaction shows as 'Pending' in the transaction details and we deduct the money from your balance in the app.
Provide 5 Cash and Card Ops related transactions
What you should do when the reason code is FRAUD CHECK
Refer the chat over to our FCQ team.
What you should yo if the Decline Reason is PINX?
Ask the customer to reprocess the transaction using the PIN that was set for the Chase debit card. If customer says that they forgot what the PIN was, provide the steps on how to see the PIN in the app.