Diagnose This
A sink drains slowly, but gurgles when another fixture is used.
What is a partial clog or venting issue
This tool clears simple clogs in sinks and tubs.
What is a hand auger.
This PPE should always be worn when using power drain equipment.
What is gloves and eye protection.
Customer says, "It's been fine for years."
What is acknowledge, educate, explain risk, offer options.
Around what temperature do pipes begin to freeze?
What is 20 degrees.
Customer reports low water pressure throughout the house.
What is main shutoff partially closed, PRV issue or supply restriction.
Used to inspect sewer lines without excavation.
What is a camera inspection system.
Why are chemical drain cleaners dangerous?
What are damaged pipes and cause burns.
Customer says, "That's more than I expected."
What is empathy + value explanation + choices (financing, rebates, monthly specials)
Why does letting faucets drip help prevent freezing?
What is relieves pressure and keeps water moving.
Toilet refills slowly and occasionally runs.
What is a faulty fill valve or flapper
This tool measures water pressure entering the home.
What is a pressure gauge.
What's the biggest risk when cutting pressurized water lines?
What is water release causing injury or damage.
Customer wants the cheapest option only.
What is explaining long-term cost versus short-term fix.
Which pipes freeze first?
What is exposed or uninsulated pipes.
Customer smells sewer gas near a floor drain.
What is a dry p-trap or vent issue
Best tool for cutting cast iron pipe.
What is a snap cutter.
When should a tech stop work immediately?
What is unsafe conditions or unknown hazards.
Customer says, "I'll think about it."
What is ask and clarify concerns.
Why are hose bibs dangerous in winter?
What is frozen supply lines inside walls.
Hot water pressure drops but cold remains strong.
What is sediment buildup or failing water heater dip tube.
Used to test DWV systems for leaks.
What is a smoke test or pressure test.
Why is confined space training important?
What is risk of toxic gases and lack of oxygen.
Customer doesn't trust your recommendations.
What is build credibility, show evidence, and educate calmly.
Why do water heaters work harder in winter?
What is incoming water is colder.