Quest for Knowledge
What is the most efficient way for patients to receive test results?
My Quest
A provider has entered an order to be collected on a future date of August 8th. What is the earliest date you could collect the order?
August 1st
What are the three approved FDA methods for activating the safety on a straight needle?
Thumb
Forefinger
Hard Surface
Name the only two types of service animals that are allowed in our PSCs and IOPs?
Dogs & Miniature Ponies
Where is the Quest Diagnostics headquarters located?
Secaucus, NJ
What is the name of the new Stat pick up program?
nuVizz
What are the only acceptable surfaces for a hard surface activation?
Arm of draw chair and phlebotomy cart if on same side and in reach.
What should be used for a patient ID in Quanum?
The MRN or PID from the manual order.
If no MRN/PID then use the Quanum generated PID.
What was the name of the company founded by Dr. Paul Brown in 1967, that eventually morphed into Quest Diagnostics?
Metropolitan Pathology Laboratory, Inc.
(Met Path)
Where can you find the patient instructions for at home collections? (ex. Stool Samples)
North Region Share Point Site- Training Resources
What type of animal should you emulate when walking on snow and ice?
Duck
Walk like a duck!
Health Insurance Portability and Accountability Act of 1996
List the 5Cs
Customer First
Care
Collaboration
Continuous Improvement
Curiosity
Where do you go to reprint a patient receipt or cancel a patient payment?
Billing
Pre-Payment Daily Log
What does OPIM stand for?
Other Potentially Infectious Material
What is the 21st Century CURES Act?
As a healthcare provider, we must release results to the patient, except when the results may cause harm.
How many Business Units do we have in the United States?
Six (North, East, Great Midwest, West, Southeast, Southwest)
Where do you go to edit a split order that has already been split once, but needs to be split a second time?
"Requisition Log" to remove uncollected test.
"Hold List" to add the uncollected test onto the previously split hold order. (IOPs can use OE)
Name the three different types of waste streams (types of waste) do we create?
PHI (Paper documentation including patient PHI)
Regulated Medical Waste (Infectious Waste/Biohazard waste)
Hazardous Waste (Chemical Waste)
What do you need to request from an auditor or state inspector to verify their identity?
Name, Agency/Organization, Title, Reason for Visit, Employee ID and Business card.
Ask them to wait in waiting room and contact supervisor.