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Change Management
Release Management
Dolemite
100
What is our verbal approval process for RFCs?
Verbal approvals may be provided under certain circumstances, however, Change or Release Management shall follow up with written approval by 12:00 noon the next business day.
100
On what day and time does staging activities for IBM mainframe work packages begin for major releases and what team does the staging?
The Friday of the release at 10am CT by Mainframe Production Services
100
Name at least 3 companies that CVS has acquired?
Caremark, Accordant, Coram, Omnicare, Target Pharmacies, Novologix
200
What should application and infrastructure teams do when their change activities extend beyond the window defined on the RFC?
They should contact the Service Desk to initiate an Incident
200
Describe the attributes of the Implementation steps in Dimensions i.e. what are they used for, what info is required, and who completes the implementation steps?
An implementation step is a row on Dimension objects that includes the date, time, task, dependencies, contact information, owner, and implementer fields that provide details necessary for deployment. Applications teams are responsible for filling out these steps on all objects that are deploy-able to production.
200
Name the replacements for Mitch Super and Jay Johnson. Also, what is Mitch’s new role?
Mitch Super Replacement = Robert McLaughlin; Jay Johnson = Justin Skelton; Mitch is transitioning to a role of managing special projects and technology projects
300
What time are CMNs distributed?
3pm ET
300
What are the major release deliverables and what are each used for?
1) DETAIL TIMELINE.PDF – Detail steps for the implementation. This report is used by the release team to validate all steps have been completed for the release on the checkpoint calls. 2) ENTERPRISE MAJOR RELEASE SUPPORT LIST.XLS - This is the support list for the release weekend. 3) TIMELINE_VISUAL.PDF - This is the visual timeline representing when application areas will be going down and coming back up. 4) CHECKPOINT MEETINGS.PDF - This is the list of scheduled checkpoint meeting times along with call in information. 5) 02-19 DEPLOYMENT DASHBOARD – real dashboard of major release activities
300
In Steve Gold’s 2/16 Town hall, who did he announce would be replacing Ken Czarnecki? Please provide name and title.
Roshan Navagamuwa SVP, Client Services
400
Name at least 5 enhancements that will be implemented with our upcoming change management enhancements?
1) Eliminate P3 Emergency type 2) Reserve Expedited changes for resolution of P3 incidents and Preventative Maintenance only 3) Restructure CAB for both PBM/Retail: Review all Med, High, Tier 1 changes, Lows with downtime/or hardware reboot 4) Changes with No Representation at CAB meetings will require manger to complete CAB template and re-approve in HPSM 5) Require Critical Maintenance Notifications impacting the weekend be submitted at RFC submission 6) Restrict non-prod outages during PBM Major Release weekends 7) Decommission of SECUREMAIL, Notification Communication emails – HPSM is the source record, and system generated report of changes is posted to SharePoint 8) Real-time dashboard of major release and EITS status – April Major
400
Within CVS, what does the acronym ACT stand for?
Accountability, Collaboration, Tenacity