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Jarvis
Jarvis - advanced
100

The customer wishes to cancel NBN, as they are no longer using it.

  1. Cancel core moving—already have internet with Optus
  2. Cancel core moving—didn't use enough, no longer has home internet
  3. Cancel core service - can't afford or changed situation -  cost of living pressures - no longer using

Cancel core service - can't afford or changed situation -  cost of living pressures - no longer using

100

The customer needs to cancel the 5G service as they no longer need it. 

  1. Cancel core service - can't afford, or changed situation - cost of living pressures - no longer using
  2. Cancel core service - can't afford or changed situation - cost of living pressures - changed to cheaper competitor
  3. Action saved - Cause transfer
  4. Cancel core service - moving - someone else is paying for the internet service

Action saved - Cause transfer

200

The customer wishes to cancel NBN as they are going overseas.

  1. Cancel core service - can't afford, or changed situation - cost of living pressures - no longer using
  2. Cancel core service—moving—changed internet tech with competitor
  3. Cancel core service—moving—permanently overseas or into a nursing home
  4. Cancel core service - better deal from a competitor - received an offer from other

 

Cancel core service—moving—permanently overseas or into a nursing home

300

The customer wishes to move from postpaid to prepaid, as they wish to reduce their monthly spend 

  1. Cancel core service - moving - changed internet tech with Optus
  2. Cancel core service - can't afford or changed situation - cost of living pressures - no longer using
  3. Cancel core service - can't afford or changed situation - post to prepaid with Optus
  4. Cancel core service - can't afford or changed situation - New job and using company paid service

Cancel core service - can't afford or changed situation - post to prepaid with Optus

400

What product is selected when a customer wants to cancel their watch plan? 

  1. Mobile broadband - postpaid (OMB)
  2. Internet—home wireless broadband
  3. Mobile - postpaid
  4. Internet—5G home broadband

Mobile broadband - postpaid (OMB)

500

Mobile RPC is done by offering $10 discount for 12 months.

  1. Action saved - RPC to new plan
  2. Action saved - Recontract to new plan
  3. Action saved - RPC to new plan with standard offer
  4. Action saved - added a standard save offer only

 

Action saved - RPC to new plan with standard offer