Aviation Agencies
ICAO
International Civil Aviation Organization
What are FBOs?
Fixed Base Operations
What is management?
getting things done through other people
What are managerial types?
Ways of directing/controlling underlings
What is Marketing?
Determining customer needs and providing the solution at a price
FAA
Federal Aviation Association
What do FBO's provide?
Anything other than transportation
What is planning?
Objective and operational
Authoritarian Leader
Provides clear expectations on what needs to be done
What is the need for marketing?
If a business doesn't actively seek new customers and improve itself it will fail in aviation, unless the company already has a steady and loyal base of customers
NTSB
National Transportation Safety Board
What do FBO's manage?
People, aircraft, and possibly the airport itself
What is organization?
putting plans together for the benefit of the company
Participative leader
Acts as person in group and helps with tasks
Understanding local aviation markets
Location is everything
TSA
Transportation Security Administration
Public awareness for FBO's
Most people associate FBO's with negativity, like noise and pollution
What is directing and coordinating?
using different managerial techniques to get tasks done/delegation
Delegative leader
Provides little input and guidance
Project and service definition
Giving the consumer what they want
NASA
National Aeronautics and Space Administration
Technical Issues with FBO's
Improvement in safety, improving professionalism, reduce fragmentation of the industry, better the public understanding of GA
What is controlling?
Something my mother does quite well
What is the worst style?
Delegative Leadership
Competition
Competition is good as it encourages growth