COFFEE
FOLLOW UP
MACHINE
MOVEMENT CODE
NESPREESO FACTS/ ACCESSORIES
100
What is my coffee name?
Bianco Forte
100
I had to create a pickup for my customer's defective unit.
What is my follow up?
75
100
I am the smallest machine available with a measurement of 1.3" wide by 8" deep and 12.8" tall.
What am I?
Essenza Mini.
100
The customer has a Pixie Clips machine that is defective. I will replace it with a Pixie machine partnered with DeLongi.
What movement code would I use?
9996
100
When was Nespresso found?
Nespresso was found in 1986
200
In English I mean chocolate.
What's my coffee name?
Cioccolatino
200
The coffee is too bitter.
What follow up would be used?
321
200
I am the only machine on the VeruoLine that has a Pistachio color.
What am I?
Vertuo Pop+
200
I am sending the customer recycling bags.
What movement code would I use?
6008
200
I come in different sizes and I am good for holding liquid for when you are on the go, whether hot or cold and is spill proof.
What am I?
Travel Mug
300
I was named after a country that is most famous for being the place where the coffee bean originated.
What is my name?
Ethiopia
300
What follow up should be used to tack a machine that was submitted for repair?
Follow up 76
300
What's my name?
Creatista Plus
300
4041 is when for what error?
4041 Warehouse Error
300
Name Nespresso's 2 machine partners.
Breville and DeLongi
400
I am the only coffee line that has 6 cup sizes.
What am I?
Vertuo
400
My Travel Mug was received broken.
What would my follow up be?
364 Accessory damaged or defective
400
We are the only machine from the VertuoLine that has the bluetooth feature.
Who are we?
Vertuo Latissima
Vertuo Creatista
Vertuo Next
Vertuo Pop+
400
What movement code is used for the following
If a promo email was sent to a customer in error
Promo item has gone OOS, but the customer still receives email to redeem
101 Promo Escalation GWG
400
Who is the founder of Nespresso?
The founder of Nespresso is Eric Favre
500
I am a coffee pack from the VertuoLine that is perfect for the hottest time of the year.
What coffee pack am I?
Summer Iced Coffee Pack
500
I did not receive my order confirmation on the website or by email.
What's my follow up?
807
500
I am from the Vertuo Line. If I blink 2 red/orange and a pause, based on Shelf what is my issue?
Water tank empty or not attached
500
4047 movement code is used when?
Exception for Wrong product entered by Customer
Exception for Wrong Address entered by Customer
500
What year did Nespresso launch its recycling program?
1991 in Switzerland