15 Seconds
Which Greenhouse email template do you send when rejecting someone after they fail the assessment?
Default Candidate Rejection
A candidate cancels their hiring manager interview 10 minutes before it is supposed to start. They say they found a different role that is more in alignment with what they are looking for. What stage do you reject them in?
A) Hiring Manager Interview
B) Recruiter Formal Interview
C) Graded Assessment
B: Recruiter Formal Interview
The candidate withdrew (barely) before the hiring manager interview started, so we'll need to move them back to Recruiter Formal Interview before rejecting
The hiring manager said "yes" & you have already scheduled a pre-offer call with the candidate for next week. This morning, the candidate emailed you saying that they no longer think the role would be a good fit.
What rejection reason do you use, what stage do you reject them in & what do you write in the Greenhouse rejection "notes"?
Rejection Reason: Sales & Ops - Candidate not interested in: Role or Responsibilities
Stage: Hiring Manager Interview
Greenhouse Rejection Notes: Candidate withdrew via email after hiring manager interview/before scheduled pre-offer call. PASTE CANDIDATE'S EMAIL.
***ASK SHAYLA TO SEE IF SHE WOULD CHANGE ANYTHING***
You're reviewing applications and come across a resume that consists of the candidate's name, number, email. . . and a single sentence: "I love customer service and have worked at Target for many years. Looking for a new customer service job asap."
A) Reject using Sales & Ops - Concerns with Candidate Experience reason and send Default Candidate Rejection email template
B) Send Sales & Ops - Resume Request template & give them a few days to respond with an updated resume
C) Reject using Sales & Ops - Incomplete Application and send Sales & Ops - Rejection - Incomplete Application email template
B) Send Sales & Ops - Resume Request template & give them a few days to respond with an updated resume. If they do not respond, we can reject with no additional follow up.
You added a sourced prospect from Indeed to GH today and find a duplicate showing that they failed their hiring manager interview on March 1, 2025. What
A) Reject the prospect in GH & ignore the candidate's "interested" response on Indeed -- replying would be awkward.
B) Reject the prospect in GH & send the candidate an Indeed message letting them know that we would love to reconsider them for this position in June as that's when they're eligible to reapply.
C) Send the candidate an Indeed message letting them know they failed the hiring manager interview & don't do anything with the prospect in GH.
B) Reject the prospect in GH (Sales & Ops - Previously Rejected) & send the candidate an Indeed message letting them know that we would love to reconsider them for this position in June
What needs to happen before a candidate is moved from the "Assessment" stage to the "Graded Assessment" stage?
The candidate must PASS the assessment to be moved from "Assessment" to "Graded Assessment"
Which of these are NOT an appropriate rejection to use for a candidate in the Application stage?
A. Sales & Ops - Schedule
B. Sales & Ops - Minimum Age Requirement
C. Sales & Ops - Concerns with Job Skills, Attributes or Competencies
D. Sales & Ops - Candidate Not Interested In: Compensation
E. Sales & Ops - Unresponsive
A, B, C, D & E -- None of these are appropriate rejection reasons for a candidate in the Application stage.
You would need to ENGAGE with the candidate to confirm these rejection. There is no way to know they can't commit to the schedule, that they're under 21, that they don't have the skills/attributes/competencies, that they're not responding, or that they're not interested without engaging with them first.
You added a sourced candidate to Greenhouse today and find a duplicate that shows they failed their Initial Phone Screen on February 14, 2025.
1. What rejection reason do you use?
2. What information is most important to include in the rejection notes?
Rejection Reason: Sales & Ops – Previously Rejected (in last 3 months)
Rejection Notes:
1. "Candidate previously rejected on February 14, 2025"
2. "Eligible to reapply on or after May 14, 2025"
***ASK SHAYLA IF THIS IS CLOSE ENOUGH/IT'S WHAT I DO TO AVOID HAVING TO COUNT OUT 90 DAYS CONSTANTLY
We just picked another candidate to fill the last spot in our upcoming training class & leadership announced that we are pausing interviewing for sales reps until further notice. Which rejection reason do you use for ALL your candidates currently in the interview process?
1. Sales & Ops - Role On Hold, Moving to CRM
2. Sales & Ops - Position Filled by Another Candidate
3. CORP - Another Candidate Selected
4. Sales & Ops - Pipeline Full
1. Sales & Ops - Role on Hold, Moving to CRM
Good to Know: We do not ever use Position Filled by Another Candidate for our Inside Sales Representative position or any other "evergreen" roles - even if hiring is paused indefinitely
What are the requirements for using the Sales & Ops - Other rejection reason?
HINT: There are 3
1. Check to make sure the reason does not match any other rejection reason in GH
2. List details of the reason in GH rejection notes
3. Ask a TA manager to review & approve it
A candidate withdraws prior to the scheduled start time for their interview with a hiring manager. They let you know this is because they just accepted another offer elsewhere.
In what stage do you reject them & what rejection reason to you use?
Part 1: Recruiter Formal Interview
Part 2: Sales & Ops - Candidate Not Interested: ___________
****ASK SHAYLA****8
You are reviewing applications. You come across a well-written resume that shows 10 consistent years of work history, but none of their experience is client-facing & the highest level of education listed is a high school diploma.
A) Keep in application stage. Reject using Sales & Ops - Concerns with Candidate Experience reason
B) Keep in application stage. Reject using Sales & Ops - Concerns with Job Skills, Attributes, or Competencies reason
A: Keep in application stage. Reject using Sales & Ops - Concerns with Candidate experience reason.
You are also welcome to call/email candidate to see if they have any client-facing or sales experience not listed on their resume.
You're reviewing a resume that shows the candidate's only work experience is working as a cashier Wal-Mart from 2020-2022. You can tell they didn't put much effort into the resume. What are all the correct options?
A) Reject as Sales & Ops - Incomplete Application
B) Email them the Sales & Ops - Resume Request template & wait a few days to see if they send you an updated resume. You can just reject them later if they don't respond.
C) Invite them to a phone interview so you can ask more questions about their work history and evaluate from there.
D) Reject as Sales & Ops - Concerns with Candidate Experience, send Default Candidate Rejection email & add detailed notes to GH about why you're concerned about their experience.
B or C: You can request an updated resume & wait a few days to see if they send you a more detailed resume OR you can invite them to a phone interview/hop on a call with them to ask more questions about their work history.
A candidate cancels their hiring manager interview 5 minutes before it is supposed to start. They say they are going to look at other companies more closely aligning with their passions. What rejection reason do you use?
A. Sales & Ops - No Call, No Show (NCNS)
B. Sales & Ops - Candidate Not Interested: Role or Responsibilities
B. Sales & Ops - Candidate Not Interested: Role or Responsibilities
Even though it was unprofessional of the candidate to cancel right before, they still withdrew before so they are technically not a NCNS. We should absolutely add GH rejection notes detailing what happened, however.
You're wrapping up a phone interview and the candidate suddenly tells you that they don't think this is going to work out after all -- they wanted a flexible schedule so that they could do errands during the day and work when they feel like it. What...
1. Rejection reason do you use?
2. Notes do you add to GH?
3. Email do you send to the candidate?
Rejection Reason: Sales & Ops - Schedule
GH Rejection Notes: Detail what the candidate said about the schedule & note that we can reconsider the candidate if their willingness to commit to the schedule changes (even if less than 90 days have passed)
Email: Send the candidate a personalized email with your contact info inviting them to reach out if their schedule changes in the future.
***ASK SHAYLA IF THIS IS CORRECT OR IF WE'D WANT TO WAIT 90 DAYS BEFORE RECONSIDERING***
When is the only time it's okay to move a candidate from the Engagement stage to the Initial Phone Interview stage?
After a phone interview has been scheduled/added to Greenhouse
***CHECK WITH SHAYLA (make sure there are no exceptions to this rule)
Which Greenhouse email template do you send to a non-trad candidate who was a great fit for the position, but we couldn't offer due to headcount restraints?
Trick question! We don't send a Greenhouse email template. We send a sincere & individualized email and/or call the candidate to update them personally.
You rejected a candidate a few weeks ago for being unresponsive to multiple attempts to contact re: scheduling a phone interview. They just responded to the rejection email saying they were not interested in cold-calling anyways. What should you do in Greenhouse now?
Update the rejection reason to Sales & Ops - Candidate Not Interested: Role or Responsibilities and add details about why the candidate withdrew to the GH rejection notes.
***ASK SHAYLA: Would we update our note about when they're eligible to reapply as well? Or is it fine to leave it alone?
1. Stage you will reject them in?
2. Rejection reason you'll use?
3. Most important things to include in your GH rejection notes?
4. Email template you'll send the candidate?
Stage to Reject From: Follow Up Phone Call
Rejection Reason: Sales & Ops – Concerns with job skills, attributes or competencies
GH Rejection Notes: Note that that they failed the follow up call, detail specific reasons why you decided not to offer/candidate's behavior & list when the candidate will be eligible to reapply.
Email Template: Default Candidate Rejection
*** ASK SHAYLA ***
You already verbally offered a candidate awhile ago saying that the start date is TBD & we'll be in touch when we can extend a written offer with a firm start date. They were excited at the time, but now that we know the start date is several months away, they say that they can't wait that long to start a new job. What...
1. Stage do you reject them in?
2. Rejection reason do you use?
3. Details do you include in your GH rejection notes?
1. Stage: Follow Up Phone Call
2. Rejection Reason: Sales & Ops - Candidate Not Interested: Timeline
3. GH Rejection Notes: Note that you extended them a verbal offer and details their concerns/reason for declining the verbal offer
***ASK SHAYLA - the rejection reasons sheet shows two potential correct answers
You're reviewing application and notice that a candidate's high school graduation date was last week. Do you:
A) Call the candidate to ask if they meet the minimum age requirement
B) There's no way they are 21, reject with the reason Sales & Ops - Minimum Age Requirement
C) Send the candidate an email asking how old they are & go fro, there
A: Call the candidate to see if they meet the minimum age requirement. We should never be assuming someone is under 21 without talking to them first.
***ASK SHAYLA: Is it appropriate to single the candidate out by calling them about the min age requirement before scheduling a PI? Or should we be allowing them to book 30 min of time with us even when we suspect they're underage?
You just submitted your Recruiter Formal Interview scorecard as Definitely Not. What details do you include in the rejection notes section while rejecting the candidate in GH?
Note which skills, attributes or competencies the candidate does NOT have
Alternative correct answer: Copy & paste your interview key takeaways in GH
** ASK SHAYLA ABOUT WHETHER OR NOT WE SHOULD ADD THE DATE THE CANDIDATE IS ELIGIBLE TO REAPPLY & IF IT'S NECESSARY TO MENTION THE STAGE THEY FAILED***
You've tried calling, leaving voicemails & emailing a candidate to invite them to a phone interview. They have not responded. What...
1. Stage do you reject them in?
2. Rejection reason do you use?
3. Details do you add to your GH rejection notes?
1. Stage: Engagement
2. Rejection Reason: Sales & Ops - Unresponsive
3. GH Rejection Notes: Detail that you have attempted reaching the candidate multiple times to try to set up a phone interview, but have not heard back.
You're wrapping up a phone interview with a candidate. At the end, they tell you that they really want to travel the world as a digital nomad, so since we're not giving them the flexibility to do that, they're not interested. What...
1. Rejection reason do you use?
2. Details do you add as GH rejection notes?
1. Rejection Reason: Candidate Not Interested: Location
2. GH Rejection Notes: Details about candidate's concerns regarding the work-from-home policy
***CHECK WITH SHAYLA TO MAKE SURE I'M UNDERSTANDING THIS CORRECTLY
1. Stage do you reject them in?
2. Rejection reason do you use?
3. Details do you include in the GH rejection notes section?
4. Email do you send?
1. Stage: Assessment
2. Rejection Reason: Sales & Ops - Unresponsive
3. GH Rejection Notes: Note that the candidate did not complete the assessment.
4. Email: Communicate with candidate that we have not received their assessment so we are archiving their application for now & ask for a response to let us know whether or not they are still interested.
***ASK SHAYLA: I've been using my own template in these situations to try to trigger a response back from the candidate, it doesn't look like we have a standard one for this situation in GH.