Framework
Another name for the Framework
What is the Cheat Code?
Finish the sentence: The ___ must beat the ___
The temp for the freezer should be...
What is the bevs must beat the bags?
Below 32 degrees
CEM stands for
What is Customer Experience Monitor?
Departure rate is
18 seconds
Departure Rate, OSAT, Productivity, Positive Food Cot Gap, SAFE
Your expertise, job description and "I" you are responsible for
Task expert, Execute the 5RS within
The speed of service on bags is...
Biscuits hold time is...
What is 1 minute or less?
What is 20 minutes?
There are __ categories of CEM
Six
ADIC stands for
Average Daily Interaction Count
The HP scorecard bonus amount is
What is $100?
The framework is centered around
What is the purpose of the WWE?
The categories of CEM are
OSAT, Taste, Speed, A/C, CC and OA
ADIC must is
3526
You qualify for a monthly bonus if you are "Meeting Expectations" according to the scorecard (True or False)
What is False?
How the framework describes the 5RS
What is...
Safe: Food,Team,Guest
The CEM must are
What is...
OSAT:75%, Taste: 72%, Speed: 72%, A/C: 72%, CC:72% , OA:98%
Core 4 is...
What is Create eye contact, Share a smile, Speak in a friendly tone, Genuine Hospitality
The Productivity MUST on the scorecard is
What is .70% or less?
The 4 I's are
Influence, Instruction, Improvement, Innovation
What is
These two categories drive CEM
What is Taste & Speed?
The Productivity MUST on the scorecard is
What is Top 50%?