AS IS
These are required for all AS IS cases.
What are pictures.
What is the specification code for the money going out when a customer wants a refund.
No iSell.
When we are requesting money be sent out the the customer we use what workflow?
Store Money Out
Do all IKEA products come with a limited warranty?
No.
If a customer wants an actual physical card what do we call this?
Plastic return card to customer.
When awaiting pics, place your case in this queue.
What is the Casework queue.
Who should the assigned handler be for a missing in isell case that requires redelivery.
Beth Marzi
When the correct product is on the order but not received by the customer what type of error is this.
Picking error.
Mattresses have a warranty of this many years.
10.
What specification codes should we use when cancelling a full delivery order?
GCO and FCO
Send this type of email to request pictures of damaged goods.
A fulfillment email or request for pics email.
What needs to be in the SAC title of any Missing iSell case?
The missing order number.
A customer received a roll pack mattress with an odor. What should we advise?
This is a factory smell. Give it 72 hours to fade.
Knives have a warranty of this many years.
15
For 159 tax exempt purchases can we remove the tax prior to payment.
No.
What is the most we can offer for an AS IS discount?
What is 50%
Never mind the handler right now. What queue do all Missing iSell cases get assigned to?
Authorizations.
A customer wants a price adjustment for a sale that ended 10 days ago. What should we advise?
The sale is over and we cannot make the adjustment.
A customer has this many years to return a recalled dresser.
No limit.
While still showing empathy what should we not do when working a CASY case.
Apologize
The IN detail for an AS IS article will be in this status.
What is "information only".
You cannot find a customer's Missing iSell order in SAMs. Where can you find it.
ACI Red.
When the incorrect product is on the order what type of error is this.
A customer calls about a recalled item. What resources can we use to find the proper steps to resolve?
Use IKEA.com, VETA, or the specialist line to get guidelines for steps and resolution.
We cannot create a spare parts case for these types of products.
Children's products.