do you got the knowledge?

Digital Headaches

100

How do you reset a pin for IVR?

Navigate to cx inquiry page – electronic access – Inq/Mnt – Tab down to Voice – enter C and hit enter

200

How can we assist the cx with changing an administrator on BOLB?

If a BeB Administrator is no longer with the company and a signer requests to be the administrator the following can be completed:

Have the signer enroll in BOLB as an administrator

A BEB Maintenance form needs to be completed to remove administrators who are no longer with a company enrolled in BOLB

300

My QuickBooks account is linked twice; how do I delete one of them?

• Disconnect one account from QuickBooks by
• Go to Transactions, then Bank Transactions
• Select the tile for the bank account
• Select the pencil icon, then select Edit Account Info
• Select the Disconnect this account on save checkbox
• Select Save and Close

400

What trouble shooting can we do for adding an account to Apple Pay?

Check shipping address within Wallet settings, or check shipping address with Apple ID

500

A customer needs their card limit reset for Spending Limit per Transaction through olb, who in Customer Care can unlock this?

No one, managers can reset regions/international though

Who can help with this?

100

 I am six months late on my loan, can customer care process my payment?

Nope only credit control

200

Can you reset my password to log into my 401k?

No but private wealth can

300

I need to make a credit card payment.

Elan

400

The customer’s olb is disabled, what can I do?

Check if there are BP notes, if so reach out to them if not call cg

500

I’m really struggling to make my mortgage payments; what contact can you give me to get in touch with someone?

Loss Mitigation Customer - [e-mail]

I walk a loanly road, the only road that I have ever known

100

How can I make a payment to my commercial loan?

Credit/Debit Card 16+ Days Past Due with credit control, Business OLB

200

Where can you find the loan grace period?

Commercial Loan and Installment Loan

-From the Loan Information Inquiry screen > Options > Additional Loan Information

Mortgage Loan

-From the Loan Information Inquiry screen > Options > Payment and Billing Info

300

What loans cannot be paid via monetary form?

Mortgage and Commercial loans

400

What is the turnover time for a written payoff?

2 business days

500

Can we do loan advances on Trust accounts?

Yes

Do we still verify?

100

What information can we verify for a third party?

Yes or no the check will clear

200

What do we need to verify a DMI mortgage?

first and last name, Full Account Number, Last 4 of their Social Security Number,

 To complete Section C of the DMI Loan Only verification procedure customer must verify one (1) of the following:

Address of Mortgage

       Total Monthly Payment

• Year Loan Originated
• Current Principal Balance
• Original Loan Amount

300

What is all the information you need from the banking center to assist them?

• Ask for the employee's first and last name
• Ask for the employee's FMB employee number
• Using the Employee Directory on LaunchPad or the quick search on your Noble screen, verify the employee information
• Ask the FMB employee the customer's name for whom they are working with
• Confirm with the employee they have fully authenticated the customer

400

What are the acceptable alternatives for a driver’s license?

Acceptable alternatives include US Passport, State Identification, Matricula Card or Military ID if documented in Horizon

500

Can we verify minors for a business account?

Yes

idk man

100

What is the fifth game in Five Nights at Freddy’s

Sister Location

200

How tall is Chuck Norris?

5'9

300

What is the distance between Canada and Greenland?

1,540 miles

400

Solve the equation: √(3x - 2) = 5

x = 29/3

500

What is the 56th lyric in Vanilla Ice’s Ice Ice Baby?

Extreme